Andrea Mata
West Sacramento
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Teacher's Assistant
Bright Beginnings Daycare
West Sacramento
10.2024 - Current
- Supported preschool educators by preparing materials and maintaining an organized classroom setting.
- Implemented classroom rules and procedures to maintain discipline and order.
Shift Leader
Coldstone Creamery
West Sacramento
06.2022 - Current
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Directed shift activities to maintain operational consistency and meet service standards.
- Led cake decoration efforts by applying creative designs to enhance visual appeal and customer satisfaction.
Education
River City High School
West Sacramento , CAAndrea Mata
Skills
- Classroom management
- Lesson planning
- Material preparation
- Customer service
- Employee training
- Time management
- Cash handling
- Inventory management
- Team leadership
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Teacher's Assistant
Bright Beginnings Daycare
10.2024 - Current
Shift Leader
Coldstone Creamery
06.2022 - Current
River City High School
Andrea Mata