Andrea Masiel-Iturriria
Fresno
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, dependable, and exceptional interpersonal skills. Work effectively unsupervised and quickly mastering new skills. Accommodating Correctional Counselor Supervisor with many years of experience working in security facilities. Hardworking and understanding with great communication skills and verbal de-escalation abilities.
Resourceful Correctional Counselor known for high productivity and efficient task completion and the ability to work quickly and efficiently.
Excel in communication, empathy, and critical thinking to foster positive outcomes in challenging environments. Committed to leveraging these skills to contribute positively to team goals and rehabilitation efforts.
Looking to build upon skills and tackle new responsibilities as a professional. Committed to enforcing rules and routines with experience in a high volume work area adapting to new rules and regulations.
Overview
18
18
years of professional experience
2013
2013
years of post-secondary education
Work History
Correctional Counselor II Supervisor /Grievance Coordinator
Central California Women's Facility
Fresno
02.2025 - Current
- Review/screen all grievances for imminent risks
- Tracking and processing of Allegation of Staff Misconduct (ASM) Grievances.
- Supervise the Officer of Grievances staf while reviewing and approving schedules, FLSAs, 998s and time off requests
- Facilitate all ASM inquiries as the designated liaison for Office of Internal Affairs (OIA), Allegation Investigation Unit (AIU) and the CCWF Hiring Authority (HA).
- Data review in the Allegation Against Staff Tracking System (AASTS).
- Review, analyze and track all grievances by the incarcerated population to ensure compliance with policies and procedures.
- Provide training to supervisors and managers regarding regulation changes.
Correctional Counselor II Specialist
Central California Women’s Facility
Chowchilla
06.2023 - 02.2025
- Review/screen all grievances for imminent risks
- Tracking and processing of Allegation of Staff Misconduct (ASM) Grievances
- Facilitate all ASM inquiries as the designated liaison for Office of Internal Affairs (OIA), Allegation Investigation Unit (AIU) and the CCWF Hiring Authority (HA).
- Prepare and analyze all Confidential Allegation Inquiry Reports (AIR) with their associated exhibit documentation for presentation before the HA.
- Data entry into the Allegation Against Staff Tracking System (AASTS).
- Assist the Grievance Coordinator by reviewing, analyzing, and tracking all inmate Grievances to ensure compliance with policies and procedures.
Correctional Counselor
Central California Women’s Facility
Chowchilla
05.2021 - 03.2023
- Organize, analyze and record information for the classification of incarcerated persons (IP), general supervision, interview and counsel IPs, parole planning, assist with adjustment and modification of IP programs, prepare an evaluation of an IPs and make recommendations on their assignment, program, transfers and classification while still performing peace officer duties.
- Developed and implemented rehabilitation programs tailored to IPs needs and goals.
- Educated the incarcerated population on available rehabilitation resources and programs within the facility.
- Conducted weekly open line with the incarcerated population once per week.
Correctional Officer
Valley State Prison
Chowchilla
09.2014 - 05.2021
- Monitored inmate behavior to ensure compliance with facility rules.
- Responded promptly to emergencies and incidents within the facility.
- Assisted in the transportation of inmates between facilities and appointments.
- Trained new officers on procedures, policies, and safety measures.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
Cashier/Vault/Membership
Costco Wholesale Corp
Fresno
10.2007 - 09.2014
- Processed customer transactions accurately and efficiently at a leading membership warehouse.
- Handled cash, credit, and debit payments while ensuring security protocols.
- Assisted customers with product inquiries and provided exceptional service experience.
- Assisted members with signing up for a Costco membership.
- Assisted members with returning defective items.
Education
Bachelor of Science - Public Health
California State University, Fresno
Fresno, CA 08.2007 - 12.2012
Lindsay High School
Lindsay, CASkills
- Grievance management
- Policy compliance
- Data analysis
- Staff supervision
- Regulatory knowledge
- Report writing
- Effective communication
- Training facilitation
- Team collaboration
- Problem solving
- Attention to detail
- Professional boundaries
- Inmate classification
- Sound judgment
- Problem-solving
- Analytical skills
- Multitasking
- Professionalism
- Excellent communication
- Goal setting
- Reliability
- Interviews
- Teamwork
- Problem-solving abilities
- Critical thinking
- Communication skills
- Inmate interviews
Languages
English
Professional
Spanish
Professional
Timeline
Correctional Counselor II Supervisor /Grievance Coordinator
Central California Women's Facility
02.2025 - Current
Correctional Counselor II Specialist
Central California Women’s Facility
06.2023 - 02.2025
Correctional Counselor
Central California Women’s Facility
05.2021 - 03.2023
Correctional Officer
Valley State Prison
09.2014 - 05.2021
Cashier/Vault/Membership
Costco Wholesale Corp
10.2007 - 09.2014
Bachelor of Science - Public Health
California State University, Fresno
08.2007 - 12.2012
Lindsay High School