Andrea Martel
Calgary,AB
Summary
A motivated and goal-driven Customer Service Professional with a strong foundation in excellent communication, both in written and verbal forms. My proficiency in computer skills extends to navigating Microsoft office, Outlook, and Microsoft teams with ease, enabling me to efficiently manage and coordinate assigned tasks.
Overview
10
10
years of professional experience
Work History
Project Coordinator
Canadian Premature Babies Foundation
07.2023 - Current
- Continuously introducing a new list of educational materials for parents of premature babies, ensuring that the initiatives run smoothly and effectively
- Diligently prepares and updates legal documents for signature, maintaining compliance and accuracy in all project-related paperwork
- Prepare and present detailed reports to diverse stakeholders, including shareholders, researchers, doctors, nurses, and other collaborators, fostering transparency and alignment in project objectives
- Actively prioritizing and providing efficient support to all team members to ensure we consistently meet our target deadlines and project milestones
- Regularly utilizing various project management tools, such as Monday.com, Microsoft Teams, Excel, and Outlook, to streamline and orchestrate multiple project tasks and activities.
Customer Experience Representative
TD Bank Canada
03.2019 - 08.2020
- Engaging with more than 50 clients in a wide range of daily banking transactions ensuring their financial needs were met efficiently
- Educating clients and sharing lead promotions for new banking products and services. Finalizing these conversations on sales of credit cards, line of credit, loans, etc
- Resolution of disputes using conflict resolution strategies
- Demonstrated an in-depth understanding of customer needs and exercised discretion in handling confidential matters, effectively recommending tailored solutions to meet their specific requirements
Invoicing Analyst
FedEx Express Mexico
09.2015 - 06.2016
- Maintained and updated information databases consistently, enhancing the accuracy and efficiency of data management processes
- Implemented a meticulous confirmation process with the appropriate personnel before generating invoices, minimizing discrepancies and billing errors
- Established effective communication channels with providers and internal departments through phone calls, emails, and mail, fostering seamless information exchange and collaboration.
Customer Service Representative
FedEx Express Mexico
05.2014 - 08.2015
- Provided exceptional support to clients in tracking remote collections and rectifying errors in the information provided during the shipping process, ensuring smoother transactions and improved customer experience
- Played a crucial role in assisting customers in resolving issues related to deliveries and addressing delays promptly, enhancing overall customer satisfaction and retention
- Received positive feedback from customers, resulting in increased customer satisfaction and loyalty, while also contributing to the positive reputation of FedEx Express as a trusted logistics provider.
Education
Real Estate Professional Licence -
Practice of Residential Real Estate
Alberta Real Estate School01-2025
ESL Program -
University of Alberta
Edmonton, ABBachelor of Business Administration Degree -
Technological University of Mexico
01.2012
Skills
- Strong Communicator
- Great Active Listener
- Integrity and Honesty
- Creative Problem Solving
- Strong Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Project Coordinator
Canadian Premature Babies Foundation
07.2023 - Current
Customer Experience Representative
TD Bank Canada
03.2019 - 08.2020
Invoicing Analyst
FedEx Express Mexico
09.2015 - 06.2016
Customer Service Representative
FedEx Express Mexico
05.2014 - 08.2015
Real Estate Professional Licence -
Practice of Residential Real Estate
ESL Program -
University of Alberta
Bachelor of Business Administration Degree -
Technological University of Mexico
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