Andrea Marquez
Los Angeles
Summary
Proven leader and reliable professional with a track record of enhancing team performance and customer satisfaction at In N Out Burger. Skilled in inventory management and interpersonal communication, I excel in high-stress situations and drive process improvements. Demonstrated ability to boost revenue and foster team cohesion, ensuring top-notch service delivery.
Possessing strong organizational skills and positive attitude, well-suited for roles requiring attention to detail and reliability. Understanding of postal procedures and proficient in handling mail distribution and customer interactions. Committed to ensuring timely and accurate delivery, contributing to efficient mail service operations.
Overview
15
15
years of professional experience
Work History
City Mail Carrier
United States Postal Service, USPS
01.2022 - 06.2024
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
Customer Service Representative
In N Out Burger
10.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
3rd Manager
In N Out Burger
03.2009 - 10.2021
- Enhanced team performance by implementing effective training programs and coaching techniques.
- Boosted revenue through strategic marketing initiatives and targeted sales promotions.
- Collaborated with cross-functional teams to drive process improvements and achieve company goals.
- Championed employee development through consistent feedback, performance evaluations, and opportunities for growth.
- Implemented inventory management system, reducing waste and maximizing resource utilization.
Education
Ventura College
Ventura, CA2009
Skills
- Reliability and punctuality
- Adherence to deadlines
- Professional demeanor
- Inventory management
- Record keeping
- Interpersonal communication
- Self motivation
- Task prioritization
- Team building
Timeline
City Mail Carrier
United States Postal Service, USPS
01.2022 - 06.2024
Customer Service Representative
In N Out Burger
10.2021 - 11.2022
3rd Manager
In N Out Burger
03.2009 - 10.2021
Ventura College
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