Andrea Marcotte

• • Oversee day-to-day operations and management
• • Manage budgeting and financial planning
• • Coordinate maintenance and contractors
• • Organize co-owner meetings
• • Ensure compliance with Civil Code of Québec
• • Maintain documentation and records
• • Act as liaison between stakeholders
• • Member of RGCQ

• Staff Hiring and training: Lead recruitment efforts, conducted interviews and implemented training for new hire employees.
• Scheduling: Develop and manage staff schedules to meet daily business demands.
• Restaurant Functionality: Ensures smooth daily operations overseeing dining room, kitchen and bar areas. Coordinate with chefs and staff to uphold quality standards and guest satisfaction.
• Inventory management: Conduct regular inventory counts, analyze usage patterns and place orders efficiently. Maintained supplier relationships to ensure timely deliveries and cost effective purchasing.
• Quality Control: Enforce quality assurance protocols across food preparation and maintaining cleanliness, delivery service calls and interruptions, and overall guest experience. Address any issues promptly to maintain high standards.
• Front of the house responsibilities: Manage reservations, handle guest complaints effectively and oversee special event planning and private dining arrangements. Foster positive guest relations and uphold the restaurant's reputation. Answer every phone call and email, daily and nightly with prompt professionalism.

• Cared for man with Autism
• Administering medications
• Cooked meals
• Coordinated daily plans
• LPN nurse in hospitals under guidance of head nurse.

Cultivated strong vendor relationships to enhance operational efficiency.
Negotiated carrier selection and cost to optimize transportation budgets.
Managed transportation operations, including pickup, tracking, and shipment closure.
Prepared comprehensive shipping documentation for compliance and efficiency.
Facilitated communication between clients and carriers to ensure smooth operations.
Executed minor accounting functions to support financial accuracy.
Performed data entry tasks to maintain up-to-date records.
Researched and negotiated competitive rates for various shipment types.

• Bilingual Collection Agent for Quebec accounts.