Andrea Mammoliti
Toronto,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
Postal Food Co Ltd. O/a Stock T.C
06.2020 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
General Manager
La Bakeria Inc. O/a Sud Forno
05.2013 - 05.2020
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Customer Service Representative
YMCA
04.2003 - 02.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Diploma - Law Clerk Program
Seneca College of Applied Arts And Technology
North York, ONBachelor of Arts - Geography (Human)
York University
Toronto, ONSkills
- Operations Oversight
- Customer Relationship Management
- Distribution Management
- Loss Prevention
- Quality Management
- Schedule Management
- Business Administration
- Financial Administration
- Customer Retention
- Staff Supervision
- Project Management
- Facility Management
- Efficient Multi-Tasker
- Sales Analysis
- Budget Development
- Product Analysis
- Vendor Negotiations
- Market Analysis
- Interpersonal Skills
- Relationship Building
- Verbal and Written Communication
- Staff Training/Development
- Staffing
- Team Leadership
- Staff Training
- Team Oversight
Languages
English
Native or Bilingual
Italian
Professional Working
Certification
- First Aid and CPR C Training - Dec 2022
Timeline
General Manager
Postal Food Co Ltd. O/a Stock T.C
06.2020 - Current
General Manager
La Bakeria Inc. O/a Sud Forno
05.2013 - 05.2020
Customer Service Representative
YMCA
04.2003 - 02.2014
Diploma - Law Clerk Program
Seneca College of Applied Arts And Technology
Bachelor of Arts - Geography (Human)
York University
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