Andrea MacKinnon
North Bay,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Community Living North Bay
11.2018 - Current
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Assisted disabled clients to support independence and well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to medical and dental appointments to provide support.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Support Staff Member
North Bay Crisis Center
09.2018 - 11.2018
- Assisted residents in achieving personal goals, supporting them through various life challenges and transitions.
- Intake of clients needing shelter
- Provided crisis intervention when needed, utilizing de-escalation techniques and collaborating with appropriate resources for resolution.
- Help clients secure housing and other appropriate services
- Ensured medication compliance by administering prescribed medications in accordance with established guidelines.
- Upheld resident privacy by maintaining confidentiality.
- Ensured the timely completion of all required documentation, including incident reports, progress notes, and service logs.
- Planned, prepared, and served meals and snacks according to prescribed diets.
Restaurant Manager
KFC
06.2016 - 10.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Customer Service Representative
Cash 4 You
03.2015 - 04.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Accurately count out money to customer making sure all information and money paid out is correct.
- Communicate with client by phone to remind them their payment is due.
- Balance of till before and after shift to ensure all money is accounted for.
Deli Clerk
Sobeys
10.2002 - 08.2015
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any hazards.
- Prepare food both hot and cold as per recipes to fill counters assuring all product is fresh and within best before dates according to company polices.
Child Care Provider
Private Home Daycare
09.2010 - 09.2013
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Improved children''s communication abilities by engaging them in age-appropriate conversations and storytelling sessions.
- Supported child development through implementing various educational programs tailored to individual needs.
- Ensured a safe and nurturing environment for children by closely monitoring play areas, toys, and equipment.
- Established trusting relationships with families, maintaining open communication about their child''s progress.
- Facilitated conflict resolution among children by teaching effective problem-solving techniques.
- Identified early signs of developmental delays or behavioral issues, partnering with parents to seek professional assistance when needed.
- Managed daily routines including meals, naptime, and outdoor play sessions to maintain consistency for the children.
- Maintained accurate records of each child''s attendance, medical information, and developmental milestones for parent review.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Planned and guided age-appropriate tasks like reading, crafts
Education
College Diploma - Mental Health And Addictions
Canadian Career College
North Bay, ON11.2018
College Diploma - Child Daycare Management
ICS
OnlineHigh School Diploma -
West Ferris Secondary School
North Bay, ONSkills
- Direct Patient Care, Client documentation
- Behavioral Management and Redirection
- Medication Administration
- Transportation Assistance
- Nutrition Support, Meal Preparation
- Individualized Support Planning
- Light Housekeeping
- Heartsaver First Aid (First Aid), Certified in CPR/AED
Languages
English
Certification
- Ethics of Helping- Boundaries and Relationships, Crisis and Trauma Resource Institute 2018
- Accessibility for Ontarians with Disabilities Act North Bay, CTS Canadian Career College 2017
- Fundamentals of Financial Awareness North Bay, CTS Canadian Career College 2017
- Occupational Health And Safety Awareness North Bay ON CTS Canadian Career College 2017
- None Violent Crisis Intervention North Bay ,ON 2024
- Mental Health First Aid North Bay ON CTS canadian Career College 2018
- safeTalk North Bay, ON Canadian Mental Health Association2018
- First Aid and CPR North Bay, ON Canadian Red Cross 2022-2025
- Autism Intervener Certificate, Geneva Center for Autism 2019
Timeline
Direct Support Professional
Community Living North Bay
11.2018 - Current
Support Staff Member
North Bay Crisis Center
09.2018 - 11.2018
Restaurant Manager
KFC
06.2016 - 10.2018
Customer Service Representative
Cash 4 You
03.2015 - 04.2016
Child Care Provider
Private Home Daycare
09.2010 - 09.2013
Deli Clerk
Sobeys
10.2002 - 08.2015
College Diploma - Mental Health And Addictions
Canadian Career College
College Diploma - Child Daycare Management
ICS
High School Diploma -
West Ferris Secondary School
- Ethics of Helping- Boundaries and Relationships, Crisis and Trauma Resource Institute 2018
- Accessibility for Ontarians with Disabilities Act North Bay, CTS Canadian Career College 2017
- Fundamentals of Financial Awareness North Bay, CTS Canadian Career College 2017
- Occupational Health And Safety Awareness North Bay ON CTS Canadian Career College 2017
- None Violent Crisis Intervention North Bay ,ON 2024
- Mental Health First Aid North Bay ON CTS canadian Career College 2018
- safeTalk North Bay, ON Canadian Mental Health Association2018
- First Aid and CPR North Bay, ON Canadian Red Cross 2022-2025
- Autism Intervener Certificate, Geneva Center for Autism 2019
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