Kelly Gibbard
Ottawa,Ontario
Summary
Driven by a results-focused approach, I leveraged my product knowledge and team development skills at Elizabeth Arden Beauty Products Women's Skin Care to significantly enhance customer loyalty and sales. Demonstrated expertise in creating personalized experiences and effective team training, leading to notable increases in repeat business and referrals.
Overview
15
15
years of professional experience
Work History
Counter Manager
Elizabeth Arden Beauty Products Women's Skin Care
04.2022 - 09.2024
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Developed strong relationships with clients, resulting in repeat business and referrals.
Demo Sales
Michelle Germain
09.2021 - 04.2022
- Developed creative sales strategies to overcome objections and close deals effectively.
- Participated in regular sales training sessions, enhancing product knowledge and presentation skills.
- Conducted market research that informed targeted marketing campaigns which boosted overall revenue.
- Utilized effective communication techniques to convey value propositions clearly and persuasively during demonstrations.
Aesthetics Manager
Coral Reef Spa
02.2010 - 11.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Diploma - Aesthetics And Reflexology
Gina's College Of Advanced Aesthetics
Ottawa06.1997
Skills
- Customer Assistance
- Product Knowledge
- Goal Setting
- Team Development
- Stock replenishment
- Team Training
- Customer consultations
- Merchandise Display
- Order Management
- Product Merchandising
- Sales processing
- Teamwork and Collaboration
- Time Management
- Attention to Detail
Languages
English
Native or Bilingual
Timeline
Counter Manager
Elizabeth Arden Beauty Products Women's Skin Care
04.2022 - 09.2024
Demo Sales
Michelle Germain
09.2021 - 04.2022
Aesthetics Manager
Coral Reef Spa
02.2010 - 11.2019
Diploma - Aesthetics And Reflexology
Gina's College Of Advanced Aesthetics
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