Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Lozano

Sacramento

Summary

Dynamic and detail-oriented professional with experience as a Dental Assistant at Arash Aghakhani Dental Inc. and a Shift Leader at Burger King. Proven ability in appointment scheduling and customer service, enhancing patient satisfaction and operational efficiency. Recognized for fostering team collaboration and maintaining high standards in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Dental Assistant

Arash Aghakhani Dental Inc.
04.2024 - Current
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.

Shift Leader

Burger King
06.2022 - Current
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Education

No Degree - Dental Assistant

UEI College
Sacramento, CA
04-2024

William Daylor High School
Sacramento, CA
05-2022

Skills

  • Team collaboration
  • Appointment scheduling
  • Professionalism and etiquette
  • Cross-training capabilities
  • Customer service
  • Time management
  • Attention to detail
  • Front office management
  • Work prioritization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Dental Assistant

Arash Aghakhani Dental Inc.
04.2024 - Current

Shift Leader

Burger King
06.2022 - Current

No Degree - Dental Assistant

UEI College

William Daylor High School

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Andrea Lozano