Andrea Lopez
Vancouver,BC
Summary
Experienced administrative professional with expertise in coordinating office operations, supporting executive teams, and managing multiple priorities. Skilled in multitasking, scheduling, records management, and streamlining processes to improve efficiency. Strong communication, organizational, and problem-solving abilities, with a proven track record in handling accounts payable/receivable, maintaining office supplies, and ensuring smooth day-to-day operations. Known for adaptability, attention to detail, and a commitment to team success and continuous improvement.
Overview
7
7
years of professional experience
Work History
Administrative Coordinator
Toby Paiting
10.2021 - 11.2023
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Managed calendars and scheduled appointments for senior staff members.
Office Coordinator
Propiedad Horizontal Y Consultores
04.2019 - 01.2021
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Organized and executed promotional events to strengthen community relations and brand awareness.
Customer Service Representative
Ricacarnes
02.2017 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Arts - Bussiness Communication
University Canada West
Vancouver, BC06-2025
High School Diploma -
Aurelio Martines Mutis
Bucaramanga12-2016
Associate of Arts - Gourmet Gastronomy And Tourism
Colombia College
Bucaramanga 12-2014
Skills
- Attention to detail
- Data entry
- Time management
- File organization
- Team collaboration
- Inbound phone call handling
- Calendar management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Administrative Coordinator
Toby Paiting
10.2021 - 11.2023
Office Coordinator
Propiedad Horizontal Y Consultores
04.2019 - 01.2021
Customer Service Representative
Ricacarnes
02.2017 - 03.2019
Bachelor of Arts - Bussiness Communication
University Canada West
High School Diploma -
Aurelio Martines Mutis
Associate of Arts - Gourmet Gastronomy And Tourism
Colombia College
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