Andrea Livingstone
Freelton, ON,ON
Summary
Dynamic and results-oriented professional with over 10 years of experience in learning and development, specializing in the implementation of complex programs and projects. Proven record of leading cross-functional teams to deliver high-quality solutions that meet organizational objectives. Exceptional ability to manage change, optimize processes, and build strong relationships with stakeholders. Adept at leveraging technology to enhance learning experiences and drive continuous improvement.
Overview
13
13
years of professional experience
Work History
Learning Experience Designer
Scotiabank
01.2023 - 12.2023
- Led the design, development, and implementation of learning experiences aligned with business strategies, ensuring smooth integration with existing systems
- Developed and facilitated training programs using a blended approach, leveraging various learning technologies
- Managed relationships with key stakeholders to ensure the successful delivery of learning initiatives.
Senior Instructional Designer
Flint Learning Solutions
12.2021 - 09.2022
- Spearheaded the development and implementation of instructional designs for diverse learning programs
- Analyzed learning needs and collaborated with subject matter experts to create effective learning solutions
- Conducted detailed process mapping to identify and address workflow barriers, improving overall project efficiency
- Created storyboards that facilitated great client meetings to ensure learning aligned with client learning needs.
Software Implementation and Training Lead
BlueSprings Consulting Inc.
08.2018 - 01.2022
- Implemented strategic training initiatives across the organization, ensuring alignment with operational goals
- Managed integration of new software and learning technologies, enhancing the overall learning experience.
Learning Manager (Mat Leave)
CSMLS
11.2019 - 05.2021
- Oversaw the implementation of learning programs, managing all aspects from vendor selection to course delivery
- Managed all logistics for the annual CSMLS conference, moving all aspects from in-person to online delivery as COVID hit March 2020
- Collaborated with all presenters to prepare them for the Zoom online presentations and facilitated Zoom training for speakers.
Implementation and Training Lead
Metal Supermarkets
10.2015 - 08.2018
- Implemented strategic training initiatives across the organization, ensuring alignment with operational goals
- Managed integration of new software and learning technologies, enhancing the overall learning experience
- Creation of technical training programs, delivering in-class and online
- Creation of FAQ pages, workflow documents, work breakdown structures, and implementation plans as well as supporting the business with new processes and procedures
- Facilitated the implementation of a new ERP system across the franchise locations in Canada, US, and UK.
EH&S Coordinator/Change Management Lead
L-3 WESCAM
12.2014 - 04.2015
- Led change management initiatives focused on improving safety and operational efficiency
- Developed and implemented training programs to support organizational change efforts.
Training and Development Manager (contract)
L-3 WESCAM
01.2014 - 12.2014
- Coordinated the implementation of training programs, managing planning, stakeholder communications, and evaluation processes
- Managed the successful delivery of the Leadership Development Program for all employees.
Analyst External Training Solutions (contract)
CIBC Learning & Development
09.2012 - 01.2014
- Managed the implementation of external training solutions, ensuring alignment with business needs and objectives
- Consulted with Contract Support Group to ensure the appropriate contracts were in place for all external vendors.
Project Manager
CIBC Corporate Training & Development
08.2010 - 09.2012
- Coordinated the implementation of corporate training programs, managing timelines, resources, and stakeholder engagement
- Supported the implementation of corporate services initiatives, ensuring timely delivery and adherence to project requirements.
Education
Masters In Learning And Technology - Learning And Technology
Royal Roads University
Victoria, BC07.2024
Teacher/Trainer of Adults Certificate - Adult Education
Humber College
Toronto, ON12.2012
Honours Bachelor of Arts and Science (English and Political Science Majors) -
University of Toronto Scarborough
12.2007
Skills
- Project Implementation
- Change Management
- Stakeholder Engagement
- Technology Integration
- Vendor and Contract Management
Languages
English
Native or Bilingual
Professional Development
- Microsoft Technology Associate Certificate | CIBC
- CIBC Learning & Development Forum
- SharePoint Certificate | Microsoft
- Advanced Microsoft Excel | Humber College
- Project Management | Humber College
- HR Administration | Humber College
- Leadership and Training Forums | L-3 WESCAM, CSTD, CEB Corporate Leadership Council
- Significant research on best practices for AI implementation within an organization to obtain my master’s degree in Learning and Technology | Royal Roads University
- Creation of employee committees to encourage learning cultures | CIBC
Timeline
Learning Experience Designer
Scotiabank
01.2023 - 12.2023
Senior Instructional Designer
Flint Learning Solutions
12.2021 - 09.2022
Learning Manager (Mat Leave)
CSMLS
11.2019 - 05.2021
Software Implementation and Training Lead
BlueSprings Consulting Inc.
08.2018 - 01.2022
Implementation and Training Lead
Metal Supermarkets
10.2015 - 08.2018
EH&S Coordinator/Change Management Lead
L-3 WESCAM
12.2014 - 04.2015
Training and Development Manager (contract)
L-3 WESCAM
01.2014 - 12.2014
Analyst External Training Solutions (contract)
CIBC Learning & Development
09.2012 - 01.2014
Project Manager
CIBC Corporate Training & Development
08.2010 - 09.2012
Masters In Learning And Technology - Learning And Technology
Royal Roads University
Teacher/Trainer of Adults Certificate - Adult Education
Humber College
Honours Bachelor of Arts and Science (English and Political Science Majors) -
University of Toronto Scarborough