Andrea Leon
Rouyn-Noranda,QC
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
2
2
years of professional experience
Work History
Housekeeping and Laundry Attendant
Hotel Comfort Inn
Rouyn-Noranda, QC
11.2023 - Current
- Furnished guests with clean linens and supplied rooms with toiletries.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
Assistant to the General Manager
Hilton Bogota
06.2023 - 11.2023
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Developed and maintained professional relationships with key contacts to ensure efficient communication between departments.
- Coordinated travel arrangements for the General Manager including flights, hotels, car rentals.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Assisted the General Manager in organizing and scheduling meetings with internal and external stakeholders.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Front Desk Supervisor
Hotel Hilton Bogota
03.2022 - 06.2023
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Education
Certificate of Technical Studies - Tourism And Hotel Management
Universidad Minuto De Dios
11-2014
High School Diploma -
Colegio De La Contraloria General De La Republica
12-2008
Skills
- Guest Relations
- Customer Service-Focused
- Financial Management
- Strategic Planning
- Microsoft Office Expertise
- Business Administration
- Graphic and Media Design
- Team Motivation
Languages
English
Professional
Spanish
Native/ Bilingual
French
Elementary
Timeline
Housekeeping and Laundry Attendant
Hotel Comfort Inn
11.2023 - Current
Assistant to the General Manager
Hilton Bogota
06.2023 - 11.2023
Front Desk Supervisor
Hotel Hilton Bogota
03.2022 - 06.2023
Certificate of Technical Studies - Tourism And Hotel Management
Universidad Minuto De Dios
High School Diploma -
Colegio De La Contraloria General De La Republica
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