Andrea Laporte

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Field Effect Software Inc 04/01/21, 11/01/23 Corporate Office Coordinator/Office Manager

• Primary contact for office management, facility management and main contact for landlord, and maintenance.
• Maintain office supplies, proactive leadership on all aspects associated with the office.
• Company Social coordinator, coordinate meetings in partnership with the Chief Operating Officer.
• Employee engagement and main point of contact for staff.
• Corporate training-administering, tracking and identifying curriculum, systems approach.
• Special events coordinator and support for executive team.
• Assisting in planning and coordinating employee travel and executive off site meetings.
• Onboarding coordinator, lead new employee onboarding sessions, joint lead administrator for employee benefits.
• Dayforce systems administration and reporting.
• Health and Safety Committee, responsible for meeting minutes and performing monthly facility walk-thru.

Linchpin Labs 09/01/18, 04/01/21 North America Office Manager

• Serve as Facility Manager for Ottawa, Washington and satellite offices.
• Oversee hiring pipeline and onboarding process for US and Canada Team.
• Serve as US and Canada administrative lead, providing full-spectrum business support to the team, including travel, expensing and timekeeping functions.
• Plan and and coordinate executive and client off site meetings.
• Plan and execute annual training exercises for employees.
• Oversee and maintain accountability for office capital purchases and equipment.
• Prepare and track all Canadian Customer quotes and invoices.
• Administrator for Employee benefits,including initial set up and ongoing support.

YMCA/YWCA of the National Capital Region 02/01/18, 09/01/18 Coordinator Fitness, Wellness and Recreation

• Responsible for the Management of all Group Fitness, Personal Training and Gym Floor Staff.
• Quarterly schedule building, Member feedback.
• Personal Training client assignment.
• Maintenance of the Womens Plus and Mens Plus areas.
• Payroll completion,reporting, budgeting

GoodLife Fitness 08/01/12, 02/01/18 Group Fitness Regional Manager

• Responsible for the management, training and evaluation of approximately 100 Group Fitness Instructors.
• Managing all Group Fitness related responsibilities for 5 GoodLife Fitness clubs in Ottawa.
• Schedule building, Member feedback, equipment orders and maintenance.
• Marketing of the programs provided.
• Quarterly presentations/meetings, building relationships within the club.

MBNA Canada Bank 1998, 2007, Business Development Program Manager 2001-2007

• Responsible for managing relationships with offsite Telemarketing Vendors
• Development of call quality standards and implementation at Vendor sites.(Toronto, Montreal and Halifax.)
• Create all telemarketing scripts and education material while adhering to all partners standards.
• Monitoring listening sessions to ensure all quality standards are met., Maintaining all Vendor sales reports and communicating Vendor goals and call strategies, facilitation of call quality education and focus groups at Vendor sites.

MBNA Canada Bank 1998, 2001 Customer Satisfaction Educator

• Development and implementation of all new hire education classes for the Customer Satisfaction Department.
• Develop all education material for each new hire education class. facilitate all new hire education classes.
• Monitoring call quality and product knowledge, manage transition of all new hires into the call centre.

• English, written and verbal
• French, verbal and basic written