Andrea Lanctot
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Elderly Caretaker /Private Dog Sitter
Self-employed
03.2018 - 09.2023
- Assisted my disabled father with all daily activities. My help was required 24/7 as he lived with me for the last four years of his life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort.
- Cooked meals and assisted him with eating tasks to support healthy nutrition.
- Having to stay at home with my father allowed me the time to take care of people's pets when they left the island.
Assistant Manager
Jolly Roger
11.2014 - 03.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strategy to increase sales and drive profits.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Daytime Manager/Bartender
Coco Hotel
04.2011 - 05.2014
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Office Manager
Aqua Adventures Scuba Dive Shop
03.2009 - 05.2010
- Maintained computer and physical filing systems.
- Created, maintained and updated records for students taking scuba diving lessons as well as daily cash reports.
- Coordinated special events and managed schedules.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Education
High School Diploma -
Adult High School
Ottawa, ON06.1988
Skills
- Operations Management
- Leadership
- Project Management
- Attention to detail
- Adaptability and flexibility
- Problem-solving abilities
- Client relationship management
- Organizational skills
- Time management
- Customer Service
Accomplishments
- Experience using Microsoft Word and Excel
- Proficient at typing
Languages
English
Native or Bilingual
Volunteer Work - DCDR
I was part of a two person team whom on a monthly basis would go to impoverished areas of the Dominican Republic. We would feed, administer medication, and provide first aid when needed to dogs and cats. We would also help educate Dominican families on how to care for their pets.
Timeline
Elderly Caretaker /Private Dog Sitter
Self-employed
03.2018 - 09.2023
Assistant Manager
Jolly Roger
11.2014 - 03.2018
Daytime Manager/Bartender
Coco Hotel
04.2011 - 05.2014
Office Manager
Aqua Adventures Scuba Dive Shop
03.2009 - 05.2010
High School Diploma -
Adult High School
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