Andrea Lagos Trujillo
Long Beach
Summary
Leader, with a talent for team building, motivating and problem solving, as well as excellent customer relations aptitude and relationship building skills. Competent in the use of decision-making skills, good judgment, experience, and knowledge to positively impact the success of a company. Dedicated to applying skills to foster an excellent work environment, maximize morale and enhance employee engagement by increasing performance.
Overview
14
14
years of professional experience
Work History
Sales Manager
Hay Beauty
05.2017 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Assistant Producer and Assistant Director
Jhuliann Chiri Films
01.2019 - 01.2023
- Created shot lists, booked talent and locations and prepared sets for shooting to provide comprehensive production support.
- Stayed alert, active and ready to respond to any request at any time using variety of available resources.
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Supervised wardrobe, hair and makeup needs for several actors simultaneously on remote shoot location.
- Wrote scripts and shot sheets and edited content for projects.
- Coordinated talent scheduling and travel arrangements, ensuring smooth logistics during filming periods.
- Coordinated with producers and on-air talent to create program content, new ideas, and segments.
Salesperson
Rolos Industrry
10.2016 - 04.2018
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Waitress
La Hacienda
08.2015 - 09.2016
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
Cocktail Waitress
Don Chente Bar
10.2015 - 05.2016
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Assisted with bartending duties during high-volume shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Project Coordinator
Sotavento Group
05.2013 - 12.2014
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
Stunt Performer
Golpe De Gracia
06.2010 - 06.2014
- Leveraged skills in gesturing, body movement and special voices to draw in audience members and build emotional engagement.
- Committed to diligent rehearsal of lines both with partner and groups to optimize deliveries.
- Collaborated with directors, producers, writing staff and performance teams to determine optimal performance strategies and perfect approaches.
- Worked flexible hours; night, weekend, and holiday shifts.
Cheerleading Coach
Devils All Stars
08.2011 - 05.2014
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements.
Education
MBA - Master in Business
Westcliff University
Irvine, CA06.2023
Bachelor of Science - Political Science And Public Administration
Escuela Superior De Administracion Publica
Bogotá Colombia04.2014
High School Diploma -
Nuestra Senora Del Rosario
Bogota, Colombia 12.2005
Skills
- Team Operations
- Project Management
- Employee Relationships
- Daily Production Reports
- Business Planning
- Effective Customer Service
- Negotiation and Conflict Resolution
- Continuous Improvement Process
- Business Analysis
- Negotiation
- Staff Coordination
- Risk Analysis
- Staff Management
Accomplishments
NCA College National Champion (2023)
Westcliff University Cheerleading Team captain (2021-2022)
Colombia National Team Cheerleader (2018-2019)
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Producer and Assistant Director
Jhuliann Chiri Films
01.2019 - 01.2023
Sales Manager
Hay Beauty
05.2017 - Current
Salesperson
Rolos Industrry
10.2016 - 04.2018
Cocktail Waitress
Don Chente Bar
10.2015 - 05.2016
Waitress
La Hacienda
08.2015 - 09.2016
Project Coordinator
Sotavento Group
05.2013 - 12.2014
Cheerleading Coach
Devils All Stars
08.2011 - 05.2014
Stunt Performer
Golpe De Gracia
06.2010 - 06.2014
MBA - Master in Business
Westcliff University
Bachelor of Science - Political Science And Public Administration
Escuela Superior De Administracion Publica
High School Diploma -
Nuestra Senora Del Rosario
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