Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

ANDREA LAFLECHE

West Kelowna,BC
ANDREA LAFLECHE

Summary

Pragmatic operations specialist who builds comprehensive and compliant procedures for the onboarding and maintenance of client accounts. Experienced manager adept at engaging and educating operational staff and brokers on compliance requirements and procedures. Possess the ability to deliver innovative solutions to AML/CFT and Sanctions procedures.

Overview

15
years of professional experience

Work History

Tradeview Ltd

Anti-Money Laundering Compliance Officer/Anti Money Laundering Controls Executive
04.2017 - Current

Job overview

  • Developed and delivered compliance training to team members and management.
  • Performed yearly reviews of company policies and procedures to evaluate compliance with regulatory requirements and standards.
  • Produced effective procedures for performing suspicious activity investigations and deployed monitoring processes to keep teams consistent in all areas.
  • Managed practical action plans to respond to audit discoveries and compliance violations.
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
  • Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
  • Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
  • Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
  • Prepared training programs to improve compliance at all levels.
  • Scheduled and conducted evaluations of company policies, procedures and internal control structures.

IamFX

Operations Director
04.2009 - 04.2017

Job overview

  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Improved company revenue by collaborating with marketing, sales and service departments.
  • Coached and mentored employees and offered constructive feedback for performance improvement.
  • Directed staff and managed annual capital budget.
  • Boosted customer satisfaction ratings by resolving issues quickly and effectively.
  • Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Glenrose Rehabilitation Hospital

Nursing Assistant
03.2008 - 10.2011

Job overview

  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Documented care actions by completing records and logs in medical software system.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Education

Robertson College
Winnipeg, MB

Nursing Assistant from Nursing
05.2006

Grant MacEwan College
Edmonton, AB

Associate of Arts from Psychology
05.2005

Skills

  • Risk Management Strategies
  • Project Coordination
  • Business Operations
  • Procedures Compliance
  • Compliance Reporting
  • Risk Identification
  • Regulatory and Compliance Understanding
  • Regulation Enforcement
  • AML Software

Affiliations

Association of Certified Anti-Money Laundering Specialist

Association of Canadian Compliance Professionals

Cayman Islands Compliance Association

Timeline

Anti-Money Laundering Compliance Officer/Anti Money Laundering Controls Executive

Tradeview Ltd
04.2017 - Current

Operations Director

IamFX
04.2009 - 04.2017

Nursing Assistant

Glenrose Rehabilitation Hospital
03.2008 - 10.2011

Robertson College

Nursing Assistant from Nursing

Grant MacEwan College

Associate of Arts from Psychology

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