Andrea Korda
Winnipeg,MB
Summary
Experienced customer service manager with noted strength in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
8
8
years of professional experience
Work History
Bar Manager
Earls Restaurant And Bar
03.2022 - Current
- Maximized customer service by hiring and training new staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Guaranteed optimal beverage stock by assessing inventory pars and creating corrective action plans to limit expenses.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate inventory counts.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Assistant General Manager
Stellas Cafe And Bakery
06.2020 - 01.2022
- Responsible for daily cash routine, staff tip out, balancing sales and bank deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed employee reviews, training and scheduling.
Assistant General Manager
Tavern United MTS Centre
11.2018 - 03.2020
- Planned and prepared work schedules for a staff of 80+ employees.
- Organized and executed events with a capacity of 550 people.
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
Assistant General Manager
Rockwood Urban Grill
04.2016 - 11.2018
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees while taking into account customer traffic and employee strengths.
Skills
- Scheduling and Labor Cost Control
- Inventory Cost Control
- Product Ordering and Management
- Strong Team Leadership
- Group Reservations Management
- Marketing and Sales
- Budget Controls
- Payroll Administration and Timekeeping
Timeline
Bar Manager
Earls Restaurant And Bar
03.2022 - Current
Assistant General Manager
Stellas Cafe And Bakery
06.2020 - 01.2022
Assistant General Manager
Tavern United MTS Centre
11.2018 - 03.2020
Assistant General Manager
Rockwood Urban Grill
04.2016 - 11.2018
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