Andrea Knaitner
Victoria,BC
Summary
I've worked in a dynamic hospitality profession with extensive experience at Frind Winery for 3 years. I've been excelling in customer service and event management. Proven my ability to enhance guest experiences through effective communication and conflict resolution. I'm skilled in reservation systems and training staff to uphold food safety standards, and fostering a collaborative team environment for optimal service.
Overview
5
5
years of professional experience
Work History
Head Hostess
Frind Winery
West Kelowna, British Columbia
06.2023 - 08.2025
- Managed guest reservations and seating arrangements to ensure smooth service flow.
- Trained new host staff on customer service standards and operational procedures.
- Assisted in managing special events and private wine tastings for guests.
- Tracked seated guests and available seating using reservation software.
- Took reservations from patrons via phone or online.
Expeditor
Frind Winery
West Kelowna, British Columbia
06.2023 - 08.2025
- Delivered food orders promptly to tables, ensuring customer satisfaction.
- Learned menu items thoroughly to answer customer inquiries accurately and confidently.
- Communicated effectively with team members to enhance workflow during busy shifts.
- Organized and maintained the expo- station for optimal efficiency during service.
Barista
Frind Winery
West Kelowna, British Columbia
11.2024 - 01.2025
- Handled cash transactions and processed payments efficiently.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Event Assistant
Hunagrian House
West Kelowna, British Columbia
01.2021 - 03.2024
- Managed guest lists and registration processes for seamless attendee experiences.
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
- Assisted in the planning and execution of events, including scheduling vendors and venues.
Education
Some College (No Degree) - Business Administration
Camosun College
VictoriaSkills
- Customer service
- Event management
- Team collaboration
- Reservation systems
- Food safety standards
- Conflict resolution
Languages
English
Full Professional
Hungarian
Limited
American Sign Language
Limited
Timeline
Barista
Frind Winery
11.2024 - 01.2025
Head Hostess
Frind Winery
06.2023 - 08.2025
Expeditor
Frind Winery
06.2023 - 08.2025
Event Assistant
Hunagrian House
01.2021 - 03.2024
Some College (No Degree) - Business Administration
Camosun College