Andrea Kindred
Santa Clara
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Controls Service Account Manager
Therma LLC
San Jose, CA
06.2024 - Current
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic account plans to align with client objectives.
- Coordinated cross-functional teams to deliver tailored solutions for clients.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Met existing customers to review current services and expand sales opportunities.
- Led contract negotiations, securing favorable terms for both company and clients.
Controls Service Coordinator
Therma LLC
San Jose, CA
12.2021 - 06.2025
- Coordinated service schedules to optimize technician efficiency and enhance customer satisfaction.
- Managed inventory control processes, ensuring timely availability of parts and reducing downtime.
- Implemented process improvements that streamlined service requests and reduced response time by 20%.
- Oversaw communication between clients and technicians, facilitating effective problem resolution and service delivery.
- Assessed customer needs and developed solutions to meet needs.
VETERAN FAMILY SERVICE'S PROGRAM MANAGER
Goodwill of Silicon Valley
San Jose, CA
05.2020 - 12.2021
- Secured housing for homeless Veterans, medical care and employment for clients by collaborating with various community agencies.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Implemented and led meetings, opening up dialog with area managers to discuss new program updates, housing options, resource sharing and other subjects.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
LEAD CAREER DEVELOPMENT SPECIALIST
Goodwill of Silicon Valley
San Jose, CA
04.2018 - 05.2020
- Administered various career and personality assessments to clients to help determine career cluster and career interest matching.
- Enabled smooth transition for clients by providing follow-up and ongoing support after job placement.
- Counseled clients on steps and options needed to realize career aspirations and goals.
- Maintained case files and documented actions.
- Planned, implemented, monitored and instructed program workshops.
- Created training programs for clients on communication, presentation, interview, resume writing and networking skills.
EMPLOYMENT READINESS PROGRAM SUPPORT SPECIALIST
Goodwill of Silicon Valley
San Jose, CA
08.2013 - 04.2018
- Conducted various workshops on employability skills and job search topics.
- Managed a case load of 55+ entry level employee's.
- Provided support, resources, coaching, and job placement upon completion of program.
- Supported retail store manager's and employee's on a daily basis.
Education
Personal Trainer
National Academy of Sports Medicine
07-2026
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Mission Collage
Santa Clara, CASkills
- Client relationship management
- Customer service
- Complaint management
- Goal setting
- Sales forecasting
- Customer rapport
- Operations
Timeline
Controls Service Account Manager
Therma LLC
06.2024 - Current
Controls Service Coordinator
Therma LLC
12.2021 - 06.2025
VETERAN FAMILY SERVICE'S PROGRAM MANAGER
Goodwill of Silicon Valley
05.2020 - 12.2021
LEAD CAREER DEVELOPMENT SPECIALIST
Goodwill of Silicon Valley
04.2018 - 05.2020
EMPLOYMENT READINESS PROGRAM SUPPORT SPECIALIST
Goodwill of Silicon Valley
08.2013 - 04.2018
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Mission Collage
Personal Trainer
National Academy of Sports Medicine