Andrea Kilbride
Regina,Saskatchewan
Summary
Dynamic Assistant Manager at Scotiabank with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and conflict resolution, I implemented process improvements that boosted service quality and reduced discrepancies. Adept at staff supervision, I fostered a collaborative environment that drove consistent sales growth.
Overview
1
1
Certification
Work History
Assistant Manager
Scotiabank
- Assisted in daily operations, ensuring compliance with banking regulations and policies.
- Coordinated team schedules, optimizing resource allocation for customer service efficiency.
- Supported management in training new staff on operational procedures and customer engagement techniques.
- Implemented process improvements that enhanced workflow efficiency across departments.
- Analyzed customer feedback to identify areas for service enhancement and operational adjustments.
- Facilitated communication between departments to streamline project execution and resolve issues promptly.
- Monitored performance metrics to ensure adherence to service standards and operational goals.
- Contributed to the development of training materials for ongoing employee education and professional growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
Languages
English
Professional Working
Certification
Branch compliance officer
Ific
Timeline
Assistant Manager
Scotiabank
Similar Profiles
Shaundae EbanksShaundae Ebanks
Scotiabank Intern at ScotiabankScotiabank Intern at Scotiabank
Andrew ReichAndrew Reich
Senior Financial Advisor at ScotiabankSenior Financial Advisor at Scotiabank
Raquel JohnRaquel John
Senior Customer Care Advisor-Social Media at ScotiabankSenior Customer Care Advisor-Social Media at Scotiabank
Meaghan TurnerMeaghan Turner
Financial Advisor at ScotiabankFinancial Advisor at Scotiabank
Liwayway LantayonaLiwayway Lantayona
Medical Device Reprocessing Technician at Saskatchewan Health AuthorityMedical Device Reprocessing Technician at Saskatchewan Health Authority