Dynamic, dependable, results-oriented individual with extensive experience in the customer service and hospitality industry. Strong team player who enjoys challenges and takes the initiative to learn new skills. Greeted and accommodated guests, building positive experience from first interaction. Used good communication skills to reduce guest dissatisfaction. Provided excellent customer service by anticipating needs and responding promptly to requests. Exercised focus and concentration to keep track of tables and remember orders. Attended company and restaurant required trainings and meetings, improving skills. Informed kitchen of special dietary needs or requests, delivering personalized meal options. Recruit, hire, train, schedule and supervise a team of employees. Implement productivity, quality, sales, and high customer service standards. Successfully build relationships with customers, employees, and suppliers. Perform opening and closing duties.
2004223 (S.I.R)