Overview
Work History
Education
Skills
Timeline
Generic

Joshua Hope

Carleton Place,ON

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Canopy Growth
04.2019 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained Confidentaility
  • Represented The GLBTQS2 Group

Administrative Assistant

Docuink
01.2008 - 02.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Esthetician -

Algonquin College
Ottawa, ON

Skills

  • Business Development Understanding
  • Conflict Resolution
  • Account Management
  • Spreadsheets
  • Order Fulfillment
  • Prioritization
  • Complex Product Knowledge
  • Time Management
  • Multi-Line Phone Talent
  • Sales Expertise
  • Microsoft PowerPoint
  • Promotional Support

Timeline

Customer Service Representative

Canopy Growth
04.2019 - 06.2023

Administrative Assistant

Docuink
01.2008 - 02.2019

Esthetician -

Algonquin College

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Joshua Hope