Passionate about promoting lasting customer satisfaction by delivering quality service and support. Proficient in customer service best practices and resolution to drive loyalty
To ensure each Devoted Pet Lover receives the best experience from myself and my team, through our customer service, and pet and product knowledge.
Have extensive knowledge of pet products and appropriate care, for most species of pets including dogs, cats, small pets, birds, reptiles, and fish.
Responsible for keeping appropriate product and inventory in-store through weekly orders, both from our main warehouse, as well as from outside vendors.
Merchandise the store to brand standards, with new and existing products, as well as create featured displays.
Responsible for creating weekly staff schedules, within specific labour hour parameters.
Responsible for interviewing and hiring staff to fulfill the needs of our Oshawa location.
Perform store opening and closing duties as well as bring deposits to the bank.
Responsible for adding appropriate and engaging content to our store's Facebook page.
Responsible for organizing in-store events to support our local rescues.
Exceptional Customer Service skills
Extremely proficient at Conflict Resolution
Excels in a Team environment
Learns and applies new skills efficiently
Reliable Time Management