Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Howcroft

Newcastle,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and support. Proficient in customer service best practices and resolution to drive loyalty

Overview

17
17
years of professional experience

Work History

Store Manager/Sales Associate

Pet Valu
06.2008 - Current


To ensure each Devoted Pet Lover receives the best experience from myself and my team, through our customer service, and pet and product knowledge.


Have extensive knowledge of pet products and appropriate care, for most species of pets including dogs, cats, small pets, birds, reptiles, and fish.


Responsible for keeping appropriate product and inventory in-store through weekly orders, both from our main warehouse, as well as from outside vendors.


Merchandise the store to brand standards, with new and existing products, as well as create featured displays.


Responsible for creating weekly staff schedules, within specific labour hour parameters.


Responsible for interviewing and hiring staff to fulfill the needs of our Oshawa location.


Perform store opening and closing duties as well as bring deposits to the bank.


Responsible for adding appropriate and engaging content to our store's Facebook page.


Responsible for organizing in-store events to support our local rescues.





Education

Complete - Expert Level Training

Pet Valu
Workday

Graduate Certificate - Animal Care

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
05.2001

Skills

Exceptional Customer Service skills

Extremely proficient at Conflict Resolution

Excels in a Team environment

Learns and applies new skills efficiently

Reliable Time Management

Timeline

Store Manager/Sales Associate

Pet Valu
06.2008 - Current

Complete - Expert Level Training

Pet Valu

Graduate Certificate - Animal Care

Sheridan College Institute of Technology And Advanced Learning
Andrea Howcroft