Andrea Hodge
Calgary,AB
Summary
Personable treatment coordinator with several years of experience working in dental treatment coordination, with thorough understanding of dental plans and dental terminology. Responsible and reliable to manage the workload of several patients. Excellent understanding of dental treatments, procedures and knowledge of basic and advanced dental terminology and comfortable presenting dental information to patients. Several years of experience in customer service and patient relations. Able to manage multiple tasks and work through interruptions. Independent and adaptable to work with minimal supervision.
Overview
23
23
years of professional experience
Work History
Treatment Coordinator
Chinook Smiles Dental
Calgary, AB
10.2024 - Current
- Providing superior customer service during the check in and billing process of patients before and after their dental appointments, as well as when answering phones and booking appointments.
- Experience using programs: Cleardent, ADIT
- Experience with submitting for preauthorized treatment procedures such as bridges, implants, and crowns.
- Daily maintenance of patient treatment plans and management
- Advanced knowledge of insurance and coordination of benefits
- Hygiene Coordination - Booking patient for recalls and hygiene appointments
Treatment Coordinator
High Street Dental
Calgary, Alberta
07.2018 - 09.2024
- Team Lead position providing training and support to fellow coworkers
- Provided support to clinical staff with insurance verification and authorization processes.
- Provided education and resources to help patients understand their treatment options.
- Provided superior customer service during check-in and billing process for patients before and after their dental appointments, and when answering phones and booking appointments.
- Conducted financial consultations with patients and set up payment plans.
- Experience using programs such as Dentrix, Recall Max, and Sidexis.
- Experience submitting for preauthorized treatment procedures, such as bridges, implants, and crowns.
- Daily maintenance of patient treatment plans and management of a very busy and high maintenance schedule
- Advanced knowledge of insurance and coordination of benefits
- Managed patient scheduling, appointment reminders, and follow-up calls.
Treatment Coordinator
Deer Valley Dental Care
Calgary, Alberta
03.2017 - 06.2018
- Providing superior customer service during the billing process of patients after their dental appointments, as well as when answering phones and booking appointments
- Strong knowledge of Cleardent
- Extensive experience with submitting for preauthorized treatment procedures such as bridges, implants, crowns, dentures, and orthodontics
- Daily maintenance of patient treatment plans
- Advanced knowledge of insurance and coordination of benefits
- Managed patient scheduling, appointment reminders, and follow-up calls.
Service Specialist
Great West Life
Calgary, Alberta
01.2016 - 12.2016
- Engaged and consulted with clients and advisors daily via phone and email.
- Developed and facilitated training sessions to provide clients with information regarding their benefits plan and online website.
- Advocated on behalf of clients and negotiated with underwriting to achieve a favorable outcome for complicated claim submissions.
- Managed sensitive information and financials with respect to privacy and confidentiality.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
Flight Attendant
Westjet Airlines
Calgary, Alberta
09.2001 - 01.2015
- Ensured cabin safety and maintained standard operational procedures while providing exceptional customer service.
- Responsible for the safety of guests and crew both on and off of the aircraft.
- Excellent time management skills and great attention to detail
- Managed difficult situations with on the spot problem solving and dispute resolution skills.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
Skills
- Expertise of payment plans
- Dental insurance expertise
- Dental assessment experience
- Administrative supervision
- Patient confidentiality
- Patient documentation
- Scheduling
- Clinical practice operations
- X-ray interpretation skills
References
References available upon request.
Timeline
Treatment Coordinator
Chinook Smiles Dental
10.2024 - Current
Treatment Coordinator
High Street Dental
07.2018 - 09.2024
Treatment Coordinator
Deer Valley Dental Care
03.2017 - 06.2018
Service Specialist
Great West Life
01.2016 - 12.2016
Flight Attendant
Westjet Airlines
09.2001 - 01.2015
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