Andrea Herrera
Azusa
Summary
Recent graduate with extensive experience in leadership, customer relations, operations management, and team development. Proven background supervising customer resolution teams, managing inventory operations, providing high-level concierge services, and driving customer engagement through active selling strategies. Skilled in conflict resolution, communication, coordinating daily operations, maintaining accurate records, and delivering exceptional support to diverse individuals. Strong interpersonal, organizational, and problem-solving skills combined with a passion for education and student success. Seeking to leverage supervisory experience and behavioral science knowledge in a school administration role focused on supporting students, staff, and families and fostering positive relationships with diverse populations.
Overview
9
9
years of professional experience
Work History
Concierge
HumanGood
Duarte, CA
12.2025 - Current
- Delivered exceptional customer service to residents and visitors, enhancing overall satisfaction.
- Managed reservations and room assignments using property management systems efficiently.
- Resolved resident inquiries and concerns promptly, fostering a supportive community environment.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Customer Service Supervisor
Semihandmade
Monrovia, CA
04.2023 - 05.2025
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Created, prepared, and delivered reports to various departments.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Interceded between employees during arguments and diffused tense situations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Customer Consultant/Customer Success Specialist
Semihandmade
Monrovia, CA
07.2020 - 03.2022
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
Inventory Manager
Kelly Paper
Pasadena, CA
04.2019 - 04.2020
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
Active Selling Specialist
IKEA
Covina, CA
11.2017 - 04.2019
- Collaborated with co-workers to discuss product sales to maintain inventory of desired items.
- Attended training session with PAX and BESTA supervisor to learn product attributes and techniques for developing brand awareness.
- Demonstrated products, methods and services to persuade customers to purchase products and services.
- Assessed customers' needs and interests to best recommend products.
- Assembled product displays for merchandising and refilled with back stock.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
Shopkeeper
IKEA
Jacksonville, FL
08.2017 - 10.2017
- Rotated merchandise and displays to feature new products and promotions.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Trained new onboarding employees on basics to maintain the department floor for Home Organization & Lighting departments.
- Working along side the logistics team to bring in any extra inventory we needed to replace newer items that weren’t going to arrive in time due to transferring out too many displays for both the Show Room and Admin areas.
Education
Bachelor of Arts - Psychology
California State University, Dominguez Hills
Carson, CA06-2026
Associate of Arts - Psychology
Citrus College
Glendora, CA06-2024
Skills
- Complaint resolution
- Employee schedule management
- Upselling techniques
- Performance management
- Proficient in Microsoft Office, iSell, A-Plus, NetSuite, Zendesk, WorxHub, Cubigo,
- Training and mentoring
- Interpersonal communications
- Team supervision
- Conflict resolution
- Analytical thinking
- De-escalation/Conflict resolution
- Data analysis
Affiliations
Tau Sigma National Honor Society
Psi Chi Honor Society
Languages
Spanish
Native or Bilingual
Timeline
Concierge
HumanGood
12.2025 - Current
Customer Service Supervisor
Semihandmade
04.2023 - 05.2025
Customer Consultant/Customer Success Specialist
Semihandmade
07.2020 - 03.2022
Inventory Manager
Kelly Paper
04.2019 - 04.2020
Active Selling Specialist
IKEA
11.2017 - 04.2019
Shopkeeper
IKEA
08.2017 - 10.2017
Associate of Arts - Psychology
Citrus College
Bachelor of Arts - Psychology
California State University, Dominguez Hills