Andrea Herman
Brampton,ON
Summary
Accomplished in transforming event visions into reality at Event Decor & More, I excel in event planning and design, ensuring memorable experiences.
Knowledgeable with a solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Background in managing and assisting in service operations and ensuring customer satisfaction and retention. Proven track record for resolving escalated customer issues effectively. Demonstrated ability to lead teams and streamline workflow while maintaining high service standards.
Overview
9
9
years of professional experience
Work History
Assistant Wedding/Shower/Event Coordinator
Event Decor & More
01.2016 - Current
- Negotiated contracts with vendors by researching and comparing service offerings.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Assistant Service Manager/Service Consultant
Audi
09.2016 - 08.2023
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance needs and requirements.
- Followed up with customers during and after service visits.
Service Manager/Service Consultant
Volvo
07.2016 - 09.2016
- Achieved positive customer experiences with proactive communication and follow-up.
- Trained and guided team members for improved overall performance and morale.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Architecture
Sheridan College
Brampton, ON04-2002
Skills
- Event planning and Design
- Effective Time Management
- Outgoing and energetic
- Customer retention
- Customer service excellence
Accomplishments
- Sold more than [Number] wedding and special events in [Year].
Languages
English
Full Professional
Timeline
Assistant Service Manager/Service Consultant
Audi
09.2016 - 08.2023
Service Manager/Service Consultant
Volvo
07.2016 - 09.2016
Assistant Wedding/Shower/Event Coordinator
Event Decor & More
01.2016 - Current
No Degree - Architecture
Sheridan College
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