Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Andrea Hayes

Mirabel,QC

Summary

Resourceful and results-oriented Senior Account Manager driven to meet strategic account objectives and support overall sales volume demands. Establishes productive professional connections with decision-makers for major accounts and learns customer business thoroughly. Proactively assesses, clarifies and validates customer needs via ongoing networking and timely personal attention. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.

Overview

6
6
years of professional experience

Work History

Senior Strategic Account Executive

Insight
02.2019 - Current
  • Built credibility and trust to influence client's buying decisions.
  • Partnered with internal resources to present additional value and expertise to clients.
  • Generated pipeline to close revenue and attain quota.
  • Engaged functional areas across prospect or client organizations to uncover future business opportunities.
  • Created demand by matching business problems to product and service solutions.
  • Suggested solutions and innovative ideas to meet client needs.
  • Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.
  • Set and achieved company defined sales goals.
  • Developed, maintained and utilized diverse client base.

Team Leader

Fruits & Passion
11.2017 - 02.2019
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Applied knowledge of retail KPIs to make commercial decisions that drive achievement of established sales targets.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Processing complex financial transaction with accuracy and efficiency.
  • Create and receive stock orders on a daily and weekly basis to ensure product stability in the retail location.

Education

High School Diploma -

Marymount Academy
Montréal, QC
06.2007

Skills

  • Internet Technologies
  • Professional Development
  • Strategic Selling
  • Pipeline Growth
  • Problem Resolution
  • Customer Accounts Management
  • Interpersonal Communication Skills
  • Client Relationship-Building
  • Revenue Generation
  • Proficiency in Microsoft Office
  • Large Account Management
  • Client Satisfaction
  • Prospecting and Cold Calling
  • Customer Retention

Timeline

Senior Strategic Account Executive

Insight
02.2019 - Current

Team Leader

Fruits & Passion
11.2017 - 02.2019

High School Diploma -

Marymount Academy

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Andrea Hayes