Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Guerrero

San Diego

Summary

My name is Andrea Guerrero I have four years of experience in customer service and front desk. My experience consists of data entry, review documents before processing, answering and forwarding calls from customers, explaining regulations and providing information on different departments and policies. I have good communication skills in Spanish and English, I am capable of handling conflict and difficult situations, I am comfortable working under pressure and I am able to adapt to changes and work as part of a team.

Overview

15
15
years of professional experience

Work History

Customer Service and Front Desk

Saturn Consulting Group
03.2020 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled and forwarded calls efficiently
  • Responded to customer requests for services, and company information.
  • Entered data into computer system.

Keeper

Self Employed Services
04.2010 - 01.2019

•Ensured cleanliness and organization of historical building.

•Disposed of waste in a timely manner.

•Performed thorough cleaning tasks in designated sections such as stairways and restrooms.

•Polished floors to maintain cleanliness.

Education

MOH
San Diego, CA

Skills

    Bilingual (Spanish)

    Highly motivated individual

    Rapidly acquire new concepts and apply them effectively

    Excellent multitasker

    Critical thinker

    Proficient in conflict resolution

    Assertive and effective communicator

    Strong observational and analytical perception

    Handle specified details strategically

    Cultivate positive client interaction

    Effective decision maker

    Compassionate and emotional intelligence

    Electronic software data processing

    Enforce policies effectively

    Exceed customer service expectations

    Exceptionally organized

    Goal oriented

    Productive work ethic

    Valuable and professional team asset

    Contribute to company's success

Timeline

Customer Service and Front Desk

Saturn Consulting Group
03.2020 - 12.2024

Keeper

Self Employed Services
04.2010 - 01.2019

MOH
Andrea Guerrero