My name is Andrea Guerrero I have four years of experience in customer service and front desk. My experience consists of data entry, review documents before processing, answering and forwarding calls from customers, explaining regulations and providing information on different departments and policies. I have good communication skills in Spanish and English, I am capable of handling conflict and difficult situations, I am comfortable working under pressure and I am able to adapt to changes and work as part of a team.
•Ensured cleanliness and organization of historical building.
•Disposed of waste in a timely manner.
•Performed thorough cleaning tasks in designated sections such as stairways and restrooms.
•Polished floors to maintain cleanliness.
Bilingual (Spanish)
Highly motivated individual
Rapidly acquire new concepts and apply them effectively
Excellent multitasker
Critical thinker
Proficient in conflict resolution
Assertive and effective communicator
Strong observational and analytical perception
Handle specified details strategically
Cultivate positive client interaction
Effective decision maker
Compassionate and emotional intelligence
Electronic software data processing
Enforce policies effectively
Exceed customer service expectations
Exceptionally organized
Goal oriented
Productive work ethic
Valuable and professional team asset
Contribute to company's success