Andrea Guerrero
San Diego
Summary
My name is Andrea Guerrero I have four years of experience in customer service and front desk. My experience consists of data entry, review documents before processing, answering and forwarding calls from customers, explaining regulations and providing information on different departments and policies. I have good communication skills in Spanish and English, I am capable of handling conflict and difficult situations, I am comfortable working under pressure and I am able to adapt to changes and work as part of a team.
Overview
15
15
years of professional experience
Work History
Customer Service and Front Desk
Saturn Consulting Group
03.2020 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled and forwarded calls efficiently
- Responded to customer requests for services, and company information.
- Entered data into computer system.
Keeper
Self Employed Services
04.2010 - 01.2019
•Ensured cleanliness and organization of historical building.
•Disposed of waste in a timely manner.
•Performed thorough cleaning tasks in designated sections such as stairways and restrooms.
•Polished floors to maintain cleanliness.
Education
MOH
San Diego, CASkills
Bilingual (Spanish)
Highly motivated individual
Rapidly acquire new concepts and apply them effectively
Excellent multitasker
Critical thinker
Proficient in conflict resolution
Assertive and effective communicator
Strong observational and analytical perception
Handle specified details strategically
Cultivate positive client interaction
Effective decision maker
Compassionate and emotional intelligence
Electronic software data processing
Enforce policies effectively
Exceed customer service expectations
Exceptionally organized
Goal oriented
Productive work ethic
Valuable and professional team asset
Contribute to company's success
Timeline
Customer Service and Front Desk
Saturn Consulting Group
03.2020 - 12.2024
Keeper
Self Employed Services
04.2010 - 01.2019
MOH
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