Andrea Gonzales
Moreno Valley
Summary
Highly motivated with seventeen years of experience within a dynamic customer oriented environment seeking a challenging position that utilizes my multitasking skills and enables me to render prompt service. Familiar with working in an environment requiring use of effective verbal and communication skills to problem solve.
Overview
18
18
years of professional experience
Work History
Host/Waitstaff
Country Kitchen
Moreno Valley
03.2025 - Current
- Greeted and seated guests promptly at Country Kitchen.
- Managed reservation system to enhance seating flow during peak hours.
- Coordinated with kitchen staff to ensure timely service and elevate guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Addressed guest inquiries and resolved minor issues to maintain a positive dining experience.
- Managed incoming calls during busy shifts.
- Assisted in training new hosts on customer service best practices.
Waitstaff/Shift Leader
Steer n Stein
Moreno Valley
05.2021 - 04.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Proposed ideas and solutions that improved team collaboration and service delivery.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Processed payroll for diverse employee groups efficiently and accurately.
- Maintained payroll records and ensured compliance with regulations.
Wait Staff
Black Bear Diner
Moreno Valley
12.2017 - 03.2025
- Assisted guests with menu selections and provided detailed food descriptions.
- Ensured compliance with all standards to maintain quality service.
- Proactively checked in with customers to meet and exceed expectations, promptly addressing any issues.
- Multi- tasked between various responsibilities and responded to service requests.
- Maintained 100% compliance with all standards.
- Managed cash register operations, processing payments accurately at the end of shifts.
Waitstaff
IHOP
Moreno Valley
09.2017 - 11.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs during interactions to provide tailored solutions.
- Prioritized and organized tasks to enhance service delivery and meet goals.
- Collaborated with team members to foster a productive and supportive workplace.
Wait Staff/Bartender
Famous Dave's
09.2015 - 09.2018
- Prepared and served a variety of beverages to customers.
- Managed bar inventory and restocked supplies.
- Trained new bartenders on procedures and customer service standards.
- Cultivated customer loyalty through personalized service and relationship-building.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Waitstaff/Shift Leader
Brandon's Diner
Moreno Valley
05.2008 - 06.2016
- Supervised daily operations to ensure seamless service flow during peak hours, enhancing customer satisfaction.
- Trained new staff on restaurant procedures and customer service standards, contributing to a consistent dining experience.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Managed inventory levels and coordinated supplies with vendors to maintain operational efficiency.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Checked orders for quality and completeness.
Education
Diploma -
March Mountain High School
Moreno Valley, CaliforniaRiverside Community College
Riverside, CaliforniaSkills
- Order Management
- POS software
- Food safety
- Menu Design
- Customer service principles
- Multitasking proficiency
- Effective communication
- Problem solving
- Presentation Skills
- Typing speed
References
- Yvette Hubert-Manager, 951.243.8799
- Kyle Roach-Manager, 951.243.8799
- Noemi Figueroa-Manager, 951.656.0537
Timeline
Host/Waitstaff
Country Kitchen
03.2025 - Current
Waitstaff/Shift Leader
Steer n Stein
05.2021 - 04.2026
Wait Staff
Black Bear Diner
12.2017 - 03.2025
Waitstaff
IHOP
09.2017 - 11.2018
Wait Staff/Bartender
Famous Dave's
09.2015 - 09.2018
Waitstaff/Shift Leader
Brandon's Diner
05.2008 - 06.2016
Diploma -
March Mountain High School
Riverside Community College