Andrea Garcia
Fresno
Summary
Detail-oriented and highly organized Scheduling Specialist with over 15 years of experience supporting multiple hospital departments. Recognized for exceptional time management and strong communication skills, with a proven ability to coordinate complex schedules in fast-paced clinical environments. Expertise in patient support, multiline phone systems, and EPIC documentation ensures smooth operational flow and enhances positive patient experiences. Committed to delivering high-quality service and fostering collaborative relationships within healthcare teams.
Results-oriented Scheduling Specialist adept at working under tight deadlines and demanding objectives. Highly efficient, accurate, and driven. Offering 18 years' experience in healthcare.
Overview
18
18
years of professional experience
Work History
Lead Scheduling Specialist
Fresno Heart & Surgical Hospital
03.2008 - Current
- Scheduled surgeries, procedures, and preoperative exams for multiple departments via phone and fax
- extensive knowledge scheduling varies service lines, including but not limited to: Cardiac & Cardiothoracic, Cardiovascular, Bariatric, General surgery, Cardiac Cath, Interventional Cardiology, Vascular, General, and Neuro Surgery
- Trained and educated new department hires on scheduling procedures
- Maintained cancellation lists to optimize appointment availability and reduce patient wait times
- Entered insurance details, CPT codes, and authorization information into EPIC accurately
- Assisted with incoming transfers and bed control to support hospital flow
- Communicated same day and next day add on cases to relevant staff and departments
- Managed multiple phone lines and work queues in a fast-paced environment
- Maintained office inventory and supplies to support operational efficiency
- Built strong working relationships with physician office schedulers and clinical teams
Patient Liaison, Bariatric Services
Fresno Heart & Surgical Hospital
08.2020 - 01.2023
- Guide patients through bariatric program requirements to support successful surgical outcomes.
- Provide education, reminders, and followup to ensure timely completion of necessary steps.
- Coordinate with clinical staff, surgeons, and insurance teams to maintain accurate patient records.
- Deliver compassionate, patient centered support while managing a high volume caseload.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
12-2026
Associate of Science - Business Administration
San Joaquin Valley College
FresnoHigh School Diploma - undefined
Corcoran High School
Skills
- Scheduling & Calendar Coordination
- EPIC system expertise
- Effective multitasking in fast-paced environments
- Strategic task management
- Data entry proficiency
- Multi-line phone management
- Creative Problem Solving
- Team Collaboration
- Verbal Communication
- Networking & Relationship Building
- Insurance Verification
- Proficient in insurance pre-authorization procedures
- Team leadership
- Documentation skills
- Cross-functional coordination
Timeline
Patient Liaison, Bariatric Services
Fresno Heart & Surgical Hospital
08.2020 - 01.2023
Lead Scheduling Specialist
Fresno Heart & Surgical Hospital
03.2008 - Current
High School Diploma - undefined
Corcoran High School
Bachelor of Science - Healthcare Management
University of Phoenix
Associate of Science - Business Administration
San Joaquin Valley College