Andrea Garcia
Los Angeles
Summary
Dedicated professional with proven customer service skills and a strong ability to multitask and manage time effectively. Experienced in front desk operations, including handling inquiries, scheduling, and maintaining records, resulting in improved office processes and client satisfaction. Strong communicator with a collaborative approach, committed to enhancing team dynamics and contributing to organizational success. Highly organized and adaptable, with a proactive attitude and a focus on delivering positive experiences for clients and colleagues alike.
Overview
2
2
years of professional experience
Work History
Receptionist
Law Office of Lori Romero
Montebello
06.2024 - 09.2024
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments and meetings for management team.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Investigated and analyzed client complaints to identify and resolve issues.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered and directed incoming calls using multi-line telephone system.
- Managed company database and ensured the accuracy of contact information.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Coordinated pick-up and delivery of express mail services.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Translated client documents between languages. (English and Spanish)
Performance Dancer
El Premier fiesta mexicana
Bell Gardens
09.2022 - 09.2023
- Attended performance costume fittings, makeup calls and publicity photography sessions.
- Assisted in choreography creation for new productions, contributing creative ideas and movement concepts.
- Collaborated with other dancers to create unique performances.
- Attended regular rehearsals to perfect routines and formations.
- Maintained high energy levels throughout all performances.
- Trained, exercised and attended dance classes to maintain high levels of technical proficiency, physical stamina and physical fitness.
- Choreographed dances for self and others.
- Learned new dances quickly and accurately.
Education
Some College (No Degree) - Cognitive Science
UC San Diego
San Diego Skills
- Data analysis
- Problem solving
- Team collaboration
- Effective communication
- Bilingual proficiency
- Customer service
Languages
English
Full Professional
Spanish
Native/ Bilingual
Affiliations
- Mexican woman, bilingual. Cognitive science student with specialty and Language and culture, able to balance education and work since high school. With artistic background, professional training in the arts, that can be used in the workplace, delivering a great experience with clients. Diverse and easy to adapt.
Timeline
Receptionist
Law Office of Lori Romero
06.2024 - 09.2024
Performance Dancer
El Premier fiesta mexicana
09.2022 - 09.2023
Some College (No Degree) - Cognitive Science
UC San Diego
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