ANDREA GARCIA
Huntington Park
Summary
Energetic and engaging customer service specialist with 3 years of experience in fast-paced work environment. Eager to blend exceptional organizational skills. Detail-oriented, creative and highly motivated to learn new tasks. Solid communication, problem-solving, critical thinking, and technical skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Advocate II
Altamed Medical Group
South Gate, CA
02.2024 - Current
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Resolved billing disputes promptly by working closely with insurance companies and internal departments.
- Increased patient retention by consistently delivering exceptional service experiences throughout each visit.
- Educated patients on available resources, such as financial assistance programs and support groups.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions to issues.
- Reduced missed appointments through proactive follow-up calls for confirmations or rescheduling as needed.
- Maintained accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Collaborated with healthcare professionals to ensure a seamless patient experience from check-in to check out.
- Assisted patients with insurance claims, explaining coverage details and payment options.
- Managed incoming calls professionally, directing inquiries to appropriate departments promptly.
- Coordinated care between providers, facilitating efficient treatment plans that met patient needs.
- Actively listened to patients'' concerns, taking appropriate action to address their needs effectively.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Worked closely with providers to keep track of patients waiting for appointments to minimize care gaps. Once providers schedules open, I reach out to patients to offer follow-ups.
- Reschedule patients when they miss appointments.
- Assist patients with scheduling appointments with specialists office when patients have trouble getting in contact.
- Reschedule providers schedule who call off or submit PTO.
- Edit providers template when asked to for overbooks or closing schedules.
- Assist patients with PCP changes when their insurance is assigned to a different provider, but they want to be assigned to our clinic.
- Call patients who have recently been discharged from the Emergency Room to offer ED follow up appointments.
- As team room PSA I assist providers and provider partners with scheduling and overbooking patients.
- Reach out to other clinics for assistance with appointments when our clinic cannot accommodate patients with sooner appointment.
- Set up newborn check up appointment for our OB patients who gave birth.
- Demonstrate adaptability by quickly learning new programs and front office policies and procedures as needed.
- Create charts for patients who are being referred to our specialists
Altamed Gives Ambassador
Altamed Heath Services
South Gate, CA
02.2024 - Current
- Slideshow presentations to employees so they understand the meaning of Altamed Gives and how the program assists our patients in need.
- Inform employees on how they can become part of the foundation and donate
- Assist patients with receiving their Altamed Gives gift cards when they have been gifted funds
- Inform employees at clinic when volunteer opportunities arise to make care packages for patients such as hygiene kits and backpacks for back to school.
Patient Service Advocate
AltaMed
Los Angeles, CA
06.2023 - 02.2024
- Developed strong customer service skills
- Assist patients in making PCP changes so they can be seen in our clinic
- Verify patient's insurance for correct billing
- Assist patients in applying for Sliding Fee Scales when they do not qualify for insurance
- Make appointments for patients with our PCC, so she can better assist them in applying for medical coverage
- Remain in close communication with providers to ensure patient care is put first
- Verify the patient's insurance before appointment to ensure their visit will be covered, if not, explain their options
- Keep in close communication with patients to ensure they are updated with appointment wait times to avoid them being upset
- Collect co-pays from patients and print out receipts to ensure we keep track of any funds that come into our clinic
- Assist patients with filling out forms if they need assistance
- Keep track of patient forms that need to be filled by providers
- Attach providers to notes when patients drop off forms, so we can keep patients updated with progress.
Security Guard
Inter-Con Security Systems
South Gate, California
06.2022 - 12.2023
- Provided Alta Med Facility personnel with screening patients for COVID-19 symptoms before they enter facility to be taken care by their respective health professionals
- Take patients information who have similar symptoms related to COVID-19 in order to give Alta Med personnel a pre screening and safety measures to be assessed
- Sanitize screening equipment before start of the clinic working hours
- Patrol facility premises for any unsafe conditions to be reported to clinic administrator or immediate supervisor
- Provide patients with surgical masks to prevent spread of COVID-19
- Communicate with Alta Med personnel in charge of patient intake with patient questions
- Responded quickly to incidents and assessed active situations for security concerns
- Interacted assertively but non-confrontationally with personnel and general public
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Responded quickly to emergency situations to assess and deflect issues
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Educator
Buena Vida Learning Services
12.2021 - 12.2023
- Assist adults with disabilities to become independent and blend into the community
- Help them maintain a safe living situation
- Assist with financial management
- Assist them in finding resources within the community to facilitate their financial burdens
- Assist with filing for Government programs
- Participated in department meetings to provide input to colleagues about student achievement and improvement
- Collaborated with adults to provide safe and educational experience
- Worked with staff members and case workers to design comprehensive and individualized plans to optimize student education
- Shifted between formal and informal methods of teaching to keep students engaged
- Met with students, parents and case workers to address and resolve students' behavioral and academic issues
- Built relationships and communicated with parents to provide best learning environment for children.
Educator
Solutions Plus Services
12.2021 - 12.2023
- Assist adults with disabilities to become independent and blend into the community
- Help them maintain a safe living situation
- Assist with financial management
- Assist them in finding resources within the community to facilitate their financial burdens
- Assist with filing for Government programs
- Participated in department meetings to provide input to colleagues about student achievement and improvement
- Collaborated with adults to provide safe and educational experience
- Worked with staff members and case workers to design comprehensive and individualized plans to optimize student education
- Shifted between formal and informal methods of teaching to keep students engaged
- Met with students, parents and case workers to address and resolve students' behavioral and academic issues
- Built relationships and communicated with parents to provide best learning environment for children.
Family Readiness Group Leader
U.S Army
07.2018 - 12.2023
- In rune Army troop meetings coordination with troop Commander for over 100 service members and their families
- Interfaced with troop Commander and assisted with developing future service member training schedules for soldiers
- Coordinated fundraiser events for Army staff and their families
- Oversaw planned events and ensured their successful execution
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services
- Developed and implemented programs to support children's mental health and well-being
- Developed and implemented strategies to reduce and prevent family conflict
- Facilitated family meetings to ensure communication and collaboration between family members.
Parking Director
Standard Parking
03.2012 - 12.2023
- Provided guidance and implemented programs to improve guest satisfaction
- Worked effectively under pressure and stringent schedule and produced accurate results
- Regularly communicate with and execute parking plans in partnership with other personnel
- Developed and maintained positive working relationships with fellow team members and other venue departments.
Personal Care Attendant
Altamed PACE
Huntington Park, CA
11.2022 - 06.2023
- Supported medical staff during patient examinations following company policy
- Maintained confidentiality of patient data and conditions to safeguard health information
- Helped patients complete activities of daily living
- Supported patients in dressing and grooming for promotion of health and cleanliness
- Warmly greeted patients and visitors and made each feel welcome
- Communicated with patients, family members, and healthcare staff to coordinate transportation schedules
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Provided physical support to patients through diverse types of mobility assistance
- Kept patient information and records secure by using private Altamed databases and withholding information from outside sources
- Collaborated with other medical staff to achieve a high level of patient safety and care
- Delivered meals and snacks to patients by dietary requirements
- Helped participants fill out important paperwork at doctor appointments when they were unable to read or write
- Picked up participants from their homes in Altamed provided transportation and escorted them to their appointments while attending doctor's visit
- Uploaded important paperwork provided by specialists to participants' PCP on Cortext
- Communicated through emails within Altamed to communicate with participants teams which included nurses, doctors, and social workers
- Confirm appointments with specialists' offices to ensure authorization was updated so when I escort participants to appointments, we don't have any issues or delays in appointments
- Requested transportation back to participants' homes through Wrike while Maintaining communication with dispatch and transportation coordinators
- Confirmed appointments with participants and their families a day before appointment.
Education
No Degree - Criminal Justice
American Military University
05.2020
High School Diploma -
Huntington Park Senior High School
Huntington Park, CA06.2011
Skills
- Microsoft Office
- Bilingual
- Team Management
- Security Community Organization
- Customer service Surveillance Public Health
- Fundraising Events
- Event planning
- Active Listening
- Patient confidentiality
- Multilingual
- Client Satisfaction
Certification
- Guard Card
- AED Certification
- CPR/AED July 2022 to Present
Languages
English
Full Professional
Spanish
Full Professional
Contact
Huntington Park, CA 90280
Education
Huntington Park, CA
Timeline
Patient Service Advocate II
Altamed Medical Group
02.2024 - Current
Altamed Gives Ambassador
Altamed Heath Services
02.2024 - Current
Patient Service Advocate
AltaMed
06.2023 - 02.2024
Personal Care Attendant
Altamed PACE
11.2022 - 06.2023
Security Guard
Inter-Con Security Systems
06.2022 - 12.2023
Educator
Buena Vida Learning Services
12.2021 - 12.2023
Educator
Solutions Plus Services
12.2021 - 12.2023
Family Readiness Group Leader
U.S Army
07.2018 - 12.2023
Parking Director
Standard Parking
03.2012 - 12.2023
No Degree - Criminal Justice
American Military University
High School Diploma -
Huntington Park Senior High School