ANDREA GARCIA
Huntington Park
Summary
Energetic and engaging customer service specialist with 3 years of experience in fast-paced work environment. Eager to blend exceptional organizational skills. Detail-oriented, creative and highly motivated to learn new tasks. Solid communication, problem-solving, critical thinking, and technical skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Advocate II
Altamed Medical Group
02.2024 - Current
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Resolved billing disputes promptly by working closely with insurance companies and internal departments.
- Increased patient retention by consistently delivering exceptional service experiences throughout each visit.
- Educated patients on available resources, such as financial assistance programs and support groups.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions to issues.
- Reduced missed appointments through proactive follow-up calls for confirmations or rescheduling as needed.
- Maintained accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Collaborated with healthcare professionals to ensure a seamless patient experience from check-in to check out.
- Assisted patients with insurance claims, explaining coverage details and payment options.
- Managed incoming calls professionally, directing inquiries to appropriate departments promptly.
- Coordinated care between providers, facilitating efficient treatment plans that met patient needs.
- Actively listened to patients'' concerns, taking appropriate action to address their needs effectively.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Worked closely with providers to keep track of patients waiting for appointments to minimize care gaps. Once providers schedules open, I reach out to patients to offer follow-ups.
- Reschedule patients when they miss appointments.
- Assist patients with scheduling appointments with specialists office when patients have trouble getting in contact.
- Reschedule providers schedule who call off or submit PTO.
- Edit providers template when asked to for overbooks or closing schedules.
- Assist patients with PCP changes when their insurance is assigned to a different provider, but they want to be assigned to our clinic.
- Call patients who have recently been discharged from the Emergency Room to offer ED follow up appointments.
- As team room PSA I assist providers and provider partners with scheduling and overbooking patients.
- Reach out to other clinics for assistance with appointments when our clinic cannot accommodate patients with sooner appointment.
- Set up newborn check up appointment for our OB patients who gave birth.
- Demonstrate adaptability by quickly learning new programs and front office policies and procedures as needed.
- Create charts for patients who are being referred to our specialists
Altamed Gives Ambassador
Altamed Heath Services
02.2024 - Current
- Slideshow presentations to employees so they understand the meaning of Altamed Gives and how the program assists our patients in need.
- Inform employees on how they can become part of the foundation and donate
- Assist patients with receiving their Altamed Gives gift cards when they have been gifted funds
- Inform employees at clinic when volunteer opportunities arise to make care packages for patients such as hygiene kits and backpacks for back to school.
Patient Service Advocate
AltaMed
06.2023 - 02.2024
- Developed strong customer service skills
- Assist patients in making PCP changes so they can be seen in our clinic
- Verify patient's insurance for correct billing
- Assist patients in applying for Sliding Fee Scales when they do not qualify for insurance
- Make appointments for patients with our PCC, so she can better assist them in applying for medical coverage
- Remain in close communication with providers to ensure patient care is put first
- Verify the patient's insurance before appointment to ensure their visit will be covered, if not, explain their options
- Keep in close communication with patients to ensure they are updated with appointment wait times to avoid them being upset
- Collect co-pays from patients and print out receipts to ensure we keep track of any funds that come into our clinic
- Assist patients with filling out forms if they need assistance
- Keep track of patient forms that need to be filled by providers
- Attach providers to notes when patients drop off forms, so we can keep patients updated with progress.
Security Guard
Inter-Con Security Systems
06.2022 - 12.2023
- Provided Alta Med Facility personnel with screening patients for COVID-19 symptoms before they enter facility to be taken care by their respective health professionals
- Take patients information who have similar symptoms related to COVID-19 in order to give Alta Med personnel a pre screening and safety measures to be assessed
- Sanitize screening equipment before start of the clinic working hours
- Patrol facility premises for any unsafe conditions to be reported to clinic administrator or immediate supervisor
- Provide patients with surgical masks to prevent spread of COVID-19
- Communicate with Alta Med personnel in charge of patient intake with patient questions
- Responded quickly to incidents and assessed active situations for security concerns
- Interacted assertively but non-confrontationally with personnel and general public
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Responded quickly to emergency situations to assess and deflect issues
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Educator
Buena Vida Learning Services
12.2021 - 12.2023
- Assist adults with disabilities to become independent and blend into the community
- Help them maintain a safe living situation
- Assist with financial management
- Assist them in finding resources within the community to facilitate their financial burdens
- Assist with filing for Government programs
- Participated in department meetings to provide input to colleagues about student achievement and improvement
- Collaborated with adults to provide safe and educational experience
- Worked with staff members and case workers to design comprehensive and individualized plans to optimize student education
- Shifted between formal and informal methods of teaching to keep students engaged
- Met with students, parents and case workers to address and resolve students' behavioral and academic issues
- Built relationships and communicated with parents to provide best learning environment for children.
Educator
Solutions Plus Services
12.2021 - 12.2023
- Assist adults with disabilities to become independent and blend into the community
- Help them maintain a safe living situation
- Assist with financial management
- Assist them in finding resources within the community to facilitate their financial burdens
- Assist with filing for Government programs
- Participated in department meetings to provide input to colleagues about student achievement and improvement
- Collaborated with adults to provide safe and educational experience
- Worked with staff members and case workers to design comprehensive and individualized plans to optimize student education
- Shifted between formal and informal methods of teaching to keep students engaged
- Met with students, parents and case workers to address and resolve students' behavioral and academic issues
- Built relationships and communicated with parents to provide best learning environment for children.
Family Readiness Group Leader
U.S Army
07.2018 - 12.2023
- In rune Army troop meetings coordination with troop Commander for over 100 service members and their families
- Interfaced with troop Commander and assisted with developing future service member training schedules for soldiers
- Coordinated fundraiser events for Army staff and their families
- Oversaw planned events and ensured their successful execution
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services
- Developed and implemented programs to support children's mental health and well-being
- Developed and implemented strategies to reduce and prevent family conflict
- Facilitated family meetings to ensure communication and collaboration between family members.
Parking Director
Standard Parking
03.2012 - 12.2023
- Provided guidance and implemented programs to improve guest satisfaction
- Worked effectively under pressure and stringent schedule and produced accurate results
- Regularly communicate with and execute parking plans in partnership with other personnel
- Developed and maintained positive working relationships with fellow team members and other venue departments.
Personal Care Attendant
Altamed PACE
11.2022 - 06.2023
- Supported medical staff during patient examinations following company policy
- Maintained confidentiality of patient data and conditions to safeguard health information
- Helped patients complete activities of daily living
- Supported patients in dressing and grooming for promotion of health and cleanliness
- Warmly greeted patients and visitors and made each feel welcome
- Communicated with patients, family members, and healthcare staff to coordinate transportation schedules
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Provided physical support to patients through diverse types of mobility assistance
- Kept patient information and records secure by using private Altamed databases and withholding information from outside sources
- Collaborated with other medical staff to achieve a high level of patient safety and care
- Delivered meals and snacks to patients by dietary requirements
- Helped participants fill out important paperwork at doctor appointments when they were unable to read or write
- Picked up participants from their homes in Altamed provided transportation and escorted them to their appointments while attending doctor's visit
- Uploaded important paperwork provided by specialists to participants' PCP on Cortext
- Communicated through emails within Altamed to communicate with participants teams which included nurses, doctors, and social workers
- Confirm appointments with specialists' offices to ensure authorization was updated so when I escort participants to appointments, we don't have any issues or delays in appointments
- Requested transportation back to participants' homes through Wrike while Maintaining communication with dispatch and transportation coordinators
- Confirmed appointments with participants and their families a day before appointment.
Education
No Degree - Criminal Justice
American Military University
05.2020
High School Diploma -
Huntington Park Senior High School
Huntington Park, CA06.2011
Skills
- Microsoft Office
- Bilingual
- Team Management
- Security Community Organization
- Customer service Surveillance Public Health
- Fundraising Events
- Event planning
- Active Listening
- Patient confidentiality
- Multilingual
- Client Satisfaction
Certification
- Guard Card
- AED Certification
- CPR/AED July 2022 to Present
Languages
English
Full Professional
Spanish
Full Professional
Contact
Huntington Park, CA 90280
Education
Huntington Park, CA
Timeline
Patient Service Advocate II
Altamed Medical Group
02.2024 - Current
Altamed Gives Ambassador
Altamed Heath Services
02.2024 - Current
Patient Service Advocate
AltaMed
06.2023 - 02.2024
Personal Care Attendant
Altamed PACE
11.2022 - 06.2023
Security Guard
Inter-Con Security Systems
06.2022 - 12.2023
Educator
Buena Vida Learning Services
12.2021 - 12.2023
Educator
Solutions Plus Services
12.2021 - 12.2023
Family Readiness Group Leader
U.S Army
07.2018 - 12.2023
Parking Director
Standard Parking
03.2012 - 12.2023
No Degree - Criminal Justice
American Military University
High School Diploma -
Huntington Park Senior High School
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