Andrea Galdamez
Los Angeles
Summary
Dynamic administrative professional with a proven track record at the Ministry of Foreign Affairs, excelling in customer service and office administration. Skilled in data entry and critical thinking, I foster positive relationships and enhance operational efficiency, ensuring confidentiality and accuracy in documentation while managing high-pressure situations effectively.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Ministry of Foreign Affairs
11.2021 - 11.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Transcribed and organized information to assist in preparing speeches and presentations.
Customer Service Representative
Shaddai Autoparts
10.2019 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Identified and resolved discrepancies and errors in customer accounts.
Volunteer
Ministry of Culture
02.2018 - 12.2018
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Enhanced visitor experience by conducting informative and engaging museum tours.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Bachelor's Degree - International Relations
Francisco Gavidia University
San Salvador, El Salvador.03-2018
High School Diploma -
Instituto Nacional
San Salvador, El Salvador.11-2011
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- File organization
- Computer proficiency
- Critical thinking
- Documentation and recordkeeping
- Cash handling expertise
- Payment processing
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Administrative Assistant
Ministry of Foreign Affairs
11.2021 - 11.2023
Customer Service Representative
Shaddai Autoparts
10.2019 - 02.2021
Volunteer
Ministry of Culture
02.2018 - 12.2018
Bachelor's Degree - International Relations
Francisco Gavidia University
High School Diploma -
Instituto Nacional
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