Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

ANDREA GAGNON

Calgary,AB

Summary

Experienced bilingual senior accounts receivable leader with 15+ years of diverse industry experience. Proficient in managing a team of 18 individuals, optimizing processes to decrease DSO, and ensuring accurate accounting records. Skilled in transitioning from manual procedures to new systems, handling multimillion-dollar monthly AR responsibilities with precision and efficiency.

Overview

21
21
years of professional experience

Work History

AR Team Lead (Manager Level)

Long View Systems Corp
10.2018 - Current
  • Supervise a team of 3-4 people
  • Perform all credit operations for a large IT technology & service provider
  • Integrity of our AR systems: CRM, NAV, BOSS
  • Maintain a manual AR process while implementing brand new Microsoft – D365(in process)
  • Audit liaison
  • Perform all G/L entries for the dept
  • Month end reconciliations and numerous G/L entries
  • Manage all bankruptcy/CCAA filings & claims
  • Maintain funding accounts with large partners: Microsoft/Dell/Cisco/HP
  • Banking liaison & Moneris super user
  • Participated in an Executive Focus Group, opportunity to engage further with Executive Team & work closely with finance dept regarding company initiatives
  • Developed training materials for onboarding new employees, improving overall team proficiency.
  • Conducted performance evaluations, providing constructive feedback to enhance employee development.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Led team in executing daily operational tasks, ensuring efficiency and consistency in service delivery.

Owner/Operator

Graderworks Inc.
01.2013 - Current
  • Own road building company with my spouse, manage all financial and accounting for a small business/owner operator.
  • Managed day-to-day business operations.
  • Assessed income and expenses and adapted plans to improve profit levels.

Senior Credit Analyst

Western One Rentals & Sales
01.2015 - 01.2018
  • Perform credit operations for a large rental business that is traded on the TSX
  • Chair monthly credit meeting with the branches, negotiating with collection agency & bailiff, mediation
  • Maintaining corporate credit policy
  • Analyzed credit risk for equipment rental and sales transactions, ensuring compliance with company policies.
  • Evaluated customer creditworthiness using extensive financial analysis and industry data to support lending decisions.
  • Proactively identified opportunities for revenue generation within the existing client base through cross-selling other banking products services.

Senior Credit Analyst

Burnco Rock Products
01.2013 - 01.2015
  • Perform all credit operations for large group of Southern Alberta accounts for all five divisions. (Aggregate/Rock/Landscape/Concrete/Asphalt)
  • Communicate with dept managers & stakeholders. Monthly credit meetings with all divisions.
  • Evaluated customer creditworthiness using extensive financial analysis and industry data to support lending decisions.
  • Managed a diverse portfolio of corporate clients while maintaining strong relationships and addressing their credit needs.
  • Collaborated with sales teams to develop tailored financing solutions, enhancing customer relationships and satisfaction.
  • Monitored and reported on portfolio performance, identifying trends that informed strategic adjustments in credit policy.

B2B A/R Manager

Mark’s Work Wearhouse
10.2005 - 04.2013
  • Promoted to Credit Manager in 2007
  • Database of approx. 7000 active customers
  • Supervise over 18 employees
  • Implemented ERP system (JD Edwards)
  • Total write-off’s less than 1% of total sales (currently sitting at .057, sales were over 100 million
  • Lowered DSO from 81.3 to 57
  • Managed accounts receivable processes, ensuring timely and accurate invoicing for customer transactions.
  • Implemented efficient collection strategies, reducing outstanding receivables and improving cash flow.
  • Developed training materials for new staff on A/R procedures and software usage.
  • Improved A/R collections by implementing effective strategies and streamlined processes.

AR Team Lead

Canadian Tire Financial Services (Formerly Mark’s)
01.2005 - 04.2013
  • Was offered a transfer to Canadian Tire Financial. Decided it was not the right move for me... however, I traveled back & forth from Calgary to Welland ON every week to ensure a smooth transition with the new team
  • Develop new policy within Canadian Tire guidelines

AR Analyst/collections

Accountemps – Husky Oil Marketing
06.2013 - 11.2013
  • Temp position – AR analyst/collections perform collection duties for the Husky Gas cards
  • 6-month temp position
  • Supported audits by compiling necessary documentation and addressing auditor inquiries promptly.
  • Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
  • Analyzed aging reports to identify trends and patterns causing missed collections.

Education

High School - Business

Joliette High School
Joliette, Quebec
06.1985

Skills

  • JD Edwards implementation expertise
  • D365 implementation expertise

Operations management

Documentation and reporting

Hiring

Business planning

Staff training and development

Sales negotiation

Personnel management

Negotiation

Strategic planning

Relationship management

Financial analysis

Performance analysis

Client relationship management

Recruiting and hiring

Financial reporting

Risk management

Accounting principles

Vendor negotiation

Regulatory compliance

Finance management

Cashflow management

Strong work ethic

Decision-making

Dependable and reliable

Customer service

Accurate record keeping

Document management

Languages

French
Native or Bilingual

Certification

  • MS Excel 2000 Level I & II
  • D & B Analyzing Financial Statements
  • Rockhurst University: Advanced Strategies for Collections
  • National Seminars of Canada: How to be an Effective Team Leader
  • Liens/Small Claims Court Procedures
  • Credit Institute of Canada: Credit Management I & II
  • Leadership Development Program 2019 – Long View Systems Internal Learning
  • Dealing with Conflict, Diversity & Inclusion
  • Courageous Leadership, Leveraging the Power of Vulnerability
  • Building & Sustaining High Performance Teams
  • The Emotionally Intelligent Leader
  • Work of Leaders
  • Coaching Culture
  • Excel 2019/Office 365
  • Fire Safety Training/Tornado/Flood/Bomb Threat/Suspicious Package/Explosion/hazardous Materials/Bio-Toxins

Timeline

AR Team Lead (Manager Level)

Long View Systems Corp
10.2018 - Current

Senior Credit Analyst

Western One Rentals & Sales
01.2015 - 01.2018

AR Analyst/collections

Accountemps – Husky Oil Marketing
06.2013 - 11.2013

Owner/Operator

Graderworks Inc.
01.2013 - Current

Senior Credit Analyst

Burnco Rock Products
01.2013 - 01.2015

B2B A/R Manager

Mark’s Work Wearhouse
10.2005 - 04.2013

AR Team Lead

Canadian Tire Financial Services (Formerly Mark’s)
01.2005 - 04.2013

High School - Business

Joliette High School

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ANDREA GAGNON