Andrea Fletcher

Please see 'Professional Summary' above for more details regarding my existing and past role.

• Identify opportunities for upselling additional services, resulting in increased revenue for the company.
• Maintain strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
• Conduct thorough analyses of client needs to ensure tailored solutions to address unique challenges and goals.
• Increase productivity by collaborating with management to develop process improvements.
• Mentor colleagues by sharing best practices, industry insights, communication techniques, relationship-building strategies, and provide valuable feedback to help set them up for success.
• Develop comprehensive sales strategies based on market research data to drive business growth in targeted regions.
• Build strong rapport to establish diversified network of connections with COIs.
• Work to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
• Prospect and conduct face-to-face and virtual sales calls with business executives and owners throughout Manitoba, Saskatchewan, NW Ontario.
• Attend trade shows and conferences regularly to increase brand visibility.
• Work with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Connect customers with services based on the business or organization's needs.
• Use open ended questions to understand and meet customer needs.
• Drive new business by acquiring new clients and expanding new and existing relationships.
• Promote high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
• Contact new and existing customers to discuss ways to meet needs through specific products and services.
• Participate in weekly/bi-weekly/monthly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues & extended team members.
• Manage a large client base, consistently exceeding sales targets and contributing to overall team success.
• Develop in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
• Prepare pricing agreements and contracts to close sales.
• Conduct regular follow-ups with existing customers to deliver exceptional customer service levels, provide prompt resolutions to inquiries or complaints, and identify upsell opportunities.
• Visit customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Negotiate terms and contracts with clients to maintain profitable sales.
• Conduct product presentations, demos, and trainings to demonstrate value proposition to prospective customers.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Work well in a team setting. This includes providing support and guidance, feedback, and recognition when the opportunity arises.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Enjoy my time at work. I enjoy getting to know both colleagues and clients, having fun, while still being professional.