Andrea Ficaro

• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Delivered outstanding customer service by maintaining a professional liaison during high-pressure situations between clinicians, management, insurance companies and law firms.
• Prepared and submitted OCF-18's through HCAI for various disciplines such as OT, SW, PT, SLP, YG
• Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
• Researched and resolved billing discrepancies to enable accurate billing.
• Provided exceptional customer service while managing incoming inquiries on claim status, policy updates, or billing concerns.
• Sole administrative coordinator for Catastrophic cases. Managed the client files, facilitated referrals to external doctors/specialists, coordinated occupational therapist based on availability and ensured all medical documentation is accurately billed.

• Vehicle licensing
• Participate in dealer trade; prepare information for pick-up and collect receipts/payments
• Oversee the inventory of office supplies and equipment, communicating low stock situations to the manager.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

• Distributed lunches to students, performed cleaning duties of the cafeteria
• Communicated playground rules established by the principal and directed safe play
• Completed and reported student incidents and or disputes
• Reviewed and trained on fire and disaster procedures

• Experience in both sales and administration models

• A track record of success in designing and delivering analytics and reporting capacity

• Utilize the phone system to monitor performance and provide timely feedback/ coaching on the quality and accuracy of verbal communications

• Facilitate one-on-one meetings with each team member to discuss topics relevant to their Data Metrics

• Review and evaluate EC's phone conversations via phone observations

• Partner with the Director, Recruitment Services and VP of Department to monitor liveChat capacity for multiple programs

• Handling Billing & Shipping ( UPS, Grand & Toy, Staples) accounts for department

• Embassador for Junior Achievement for the Toronto office