ANDREA E. YORKE
Fullerton,CA
Summary
Results-driven professional with 10+ years in Marketing, Sales, Client Retention, and Client Success Management. SaaS & Advertising, B2B.
Executing targeted sales strategies, negotiating high-value contracts, and identifying upsell opportunities to increase revenue and improve customer retention rates. Adept at cultivating and maintaining relationships with clients, resulting in increased customer satisfaction analysis and account revenue growth.
Strong background in client retention and relationship management. Proven track record of enhancing client satisfaction through strategic communication and problem-solving. Demonstrated proficiency in conflict resolution and customer feedback analysis.
Overview
6
6
years of professional experience
Work History
Client Retention Specialist
Houzz
12.2022 - Current
- Successfully resolves time sensitive cancellation inquiries and negotiates agreements within a 48 hour time expectancy.
- Exceeds monthly quota carrying retention and revenue targets through strategic initiatives, maximizing partnership value and increased software usage and engagement.
- Completes 100+ monthly supervisor-escalated customer inquiries related to customers’ subscription and usage.
- Leads cross-functional collaboration retention strategy projects and training that leverage proactive data analysis to support efficiencies across growing teams.
Client Success Manager
Houzz
10.2021 - 12.2022
- Owned the advertising and software portfolio of 300+ accounts that generated large annual sales.
- Exceeded renewal and expansion targets by meeting and over achieving quarterly key performance goals.
- Established credibility and influenced clients through an in-depth understanding of their subscription, business objectives/KPIs, and industry trends.
- Supported clients with onboarding software usage, upselling subscription packages, marketing strategies for clients' business, and client retention focus with the Houzz platform.
Graduate Admissions Counselor
Concordia University Irvine
09.2019 - 10.2021
- Processed, tracked and managed potential and enrolled students for bachelor’s, master’s, and doctoral degrees.
- Created extensive admissions advertising material on various social media platforms, focused on partnerships within the local community, and conducted admissions interviews with future applicants.
- Introduced a more efficient system for documenting each individual’s admissions progress to completion.
- System enhanced student applicants communications and raised overall team efficiency each enrollment quarter.
Education
Masters of Business Administration -
Louisiana State University
03.2021
Bachelors of Arts - Sociology
California State University, Fullerton
01.2017
Skills
- Salesforce and CRM proficiency
- Collaborative software proficiency
- Data analysis and reporting expertise
Timeline
Client Retention Specialist
Houzz
12.2022 - Current
Client Success Manager
Houzz
10.2021 - 12.2022
Graduate Admissions Counselor
Concordia University Irvine
09.2019 - 10.2021
Masters of Business Administration -
Louisiana State University
Bachelors of Arts - Sociology
California State University, Fullerton
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