ANDREA EVANS
Saskatoon,Saskatchewan
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Koi Ink Tattoo Studio
07.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Social Media Coordinator
SIRIN Vodka
06.2023 - Current
- Boosted brand visibility by developing and implementing engaging social media campaigns.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Increased website traffic through effective cross-promotion and link sharing on social media channels.
- Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
- Streamlined social media management by utilizing scheduling tools and analytics software for optimal posting times.
- Improved customer satisfaction by promptly addressing inquiries and concerns via social media channels.
- Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
LIQUOR PROMOTOR
SIRIN Vodka
03.2023 - Current
- Supported customers by responding to product and service questions and customer feedback
- Provided excellent customer service by addressing inquiries promptly and professionally
- Set up and maintained demonstration areas and booths at customer events
- Promoted products and services using merchandising tactics and sales knowledge
- Built relationships with customers through face-to-face interactions at trade shows or conferences
- Used knowledge of company products and services to attract new business and inform prospective customers
- Developed strong communication skills while working as a Promoter in a fast-paced retail environment.
FRONT DESK RECEPTIONIST
Headrush Tattoos
08.2022 - 07.2023
- Answered questions about company location and hours of operation
- Monitored front desk traffic to support customer satisfaction
- Managed digital and analog filing systems to protect confidential data
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Updated client contact information regularly in order to keep accurate records of communications sent out
- Opened and closed main office in alignment with established security procedures
- Established and maintained good communications with personnel and clientele
- Maintained cleanliness and organization of public areas
- Monitored inventory levels of office supplies to ensure adequate stock was always available
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Handled incoming and outgoing mail with timely attention
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
- Provided a high level of customer service to all clients
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
LIQUOR PROMOTOR
Sip FX Promotions
03.2022 - 03.2023
- Built strong base of loyal customers through friendly interactions and professional engagement
- Worked independently with minimal supervision, taking ownership for assignments
- Created welcoming environment to entice customers to sample products
- Created positive product impressions by engaging with potential customers to increase sales opportunities
- Communicated clearly and concisely, effectively drawing listeners into conversation
- Presented professional appearance to produce tangible, positive impact
- Handled rejection professionally and maintained calm demeanor in difficult situations
- Offered coupons and other incentives to increase sales
- Prepared samples, arranged attractively and replenished supply
- Promoted Top of the Hops 2022 event through various social media and email channels to inform people and encourage attendance
- Researched products thoroughly to inform potential customers on items and promotions.
BARTENDER & SERVER
Boston Pizza
03.2022 - 08.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Kept track of bar tabs and transferred open tabs to dining area for wait staff
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Trained new bartenders on drink preparation and upselling techniques
- Checked identification of guests to verify age requirements for alcohol purchase
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Poured wine, beer and cocktails for patrons
- Collected and organized daily till totals and tips
- Talked easily with patrons to build rapport and earn repeat business.
Education
CERTIFICATE IN BUSINESS -
Saskatchewan Polytechnic
Saskatoon, SaskatchewanSkills
- Basic accounting
- High-energy attitude
- Marketing and sales experience
- Service-oriented mindset
- Excellent judgment
- Organizational ability
- Outgoing personality
- Cash and credit transactions
- Outstanding customer service
- Anticipating guest needs
- Safe serving knowledge
- Suggestive selling
- Marketing
- Performance Management
- Business Administration
- Time Management
Certification
Business Certificate
Languages
English
Native or Bilingual
References
References available upon request.
Timeline
Manager
Koi Ink Tattoo Studio
07.2023 - Current
Social Media Coordinator
SIRIN Vodka
06.2023 - Current
LIQUOR PROMOTOR
SIRIN Vodka
03.2023 - Current
FRONT DESK RECEPTIONIST
Headrush Tattoos
08.2022 - 07.2023
LIQUOR PROMOTOR
Sip FX Promotions
03.2022 - 03.2023
BARTENDER & SERVER
Boston Pizza
03.2022 - 08.2022
CERTIFICATE IN BUSINESS -
Saskatchewan Polytechnic
Business Certificate
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