Andrea Erwin
Keswick,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist/Assistant
Keswick Veterinary Clinic
06.2021 - Current
- Facilitate smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Manage multi-line phone system and pleasantly greeted patients.
- Reduce wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assist veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improve client retention by providing exceptional customer service to pet owners in person and over the phone.
- Triage incoming patients to determine treatment needs and urgency of care.
- Contribute to positive work environment through excellent teamwork and collaboration with staff members.
Dental Receptionist
Dawson Dental Clinic
06.2019 - 06.2021
- Supported learning and development by working in diverse educational settings and regularly upgrading skills
- Scheduled appointments, email communications, created estimates and submissions to Insurance Companies
- Produced a variety of production reports for the regional manager and finance department
- Attended manager meetings, met deadlines and worked on special assignments
School Assistant/Administration (Casual/On-Call)
Keswick Public School
09.2018 - 06.2019
- Supervised classrooms during lunch break
- Provided support and supervision of school children outside on school property
- Initialized conflict resolution with children and provided support when needed
- Attended to children with minor injuries or concerns
Clinic Manager
Ontario SPCA
10.2012 - 09.2018
- Completed feedback and evaluations to assess program effectiveness and adapt processes
- Managed intake, triage, and responses to inquiries via phone, in-person, website, and email
- Provided resolution to client concerns in an efficient and professional manner
- Greeted clients, handled admissions, and processed invoices in a high-volume office
Education
Animal Care Diploma -
Ontario Business College
01.1999
Ontario Secondary Diploma - undefined
Runnymede Collegiate
01.1995
Skills
- 15 years of administration experience
- Effective time management and organizational skills
- Teamwork and collaboration
- Customer service
- Prioritization
- Attention to detail
- Effective multitasking
- Verbal and written communication
- File organization
- Appointment scheduling
- Familiar with medical terminology
Certification
Red Cross First Aid and CPR level C - Red Cross Organization - 2024
Timeline
Veterinary Receptionist/Assistant
Keswick Veterinary Clinic
06.2021 - Current
Dental Receptionist
Dawson Dental Clinic
06.2019 - 06.2021
School Assistant/Administration (Casual/On-Call)
Keswick Public School
09.2018 - 06.2019
Clinic Manager
Ontario SPCA
10.2012 - 09.2018
Ontario Secondary Diploma - undefined
Runnymede Collegiate
Animal Care Diploma -
Ontario Business College
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