Andrea Elliott
Self-employeed Pet Care Specialist
Los Angeles
1
Certification
2027
years of professional experience
Dynamic professional with proven strengths in customer service, effective communication, and complaint resolution. Committed to enhancing client satisfaction through personalized service and operational efficiency.
Work History
Owner/Operator
4 Years 4 Months- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Managed scheduling and billing processes efficiently, streamlining administrative tasks for clients' convenience.
- Boosted client satisfaction through effective communication and tailored service.
- Fostered positive relationships with clients through clear communication, professionalism, and reliability in pet care services.
- Strengthened client loyalty by consistently exceeding expectations in quality of service provided.
- Expanded clientele through word-of-mouth referrals from delighted customers who valued the quality of care provided.
- Increased client loyalty by consistently surpassing service quality expectations.
Senior Mortgage Processor
3 Years 8 Months- Managed a high-volume pipeline of loans, prioritizing tasks for optimal efficiency and client satisfaction.
- Provided exceptional customer service by addressing borrower concerns promptly and professionally.
- Worked closely with clients to gather necessary documentation for fast-tracked mortgage processing timelines effectively.
- Facilitated seamless transitions from application submission to final approval stages with keen attention to detail throughout the process and ensuring all industry regulations and compliance practices followed.
- Collaborated with underwriters to expedite loan approvals, resulting in faster closings for clients.
- Developed strong relationships with realtors, title companies, and other industry professionals to facilitate smooth transactions.
Senior Loan Closer
6 Years 4 Months- Reviewed and analyzed loan documents for accuracy and compliance with regulatory requirements.
- Implemented quality control measures to identify discrepancies in loan files prior to closing.
- Collaborated effectively with internal teams and external partners to resolve complex loan issues swiftly.
- Subject Matter Expert-Developed training materials for new hires focused on closing protocols and compliance standards.
- Conducted thorough reviews of loan documents to verify accuracy and completeness before finalization and handled client information securely at all times.
- Managed a high volume of loans while maintaining strict compliance with federal and state regulations, reducing risk of legal issues for the company.
- Coordinated closing schedules with borrowers, lenders, and real estate agents to ensure timely transactions.
Senior Loan Closer
- Streamlined closing procedures to reduce turnaround times and enhance client satisfaction.
- Communicated professionally with customers regarding their transactions to ensure high levels of service.
- Improved customer satisfaction ratings by providing exceptional service throughout the entire loan closing process.
- Implemented quality control measures to identify discrepancies in loan files prior to closing.
- Collaborated effectively with internal teams and external partners to resolve complex loan issues swiftly.
Education
Bachelor of Arts - Developmental Psychology
Skills
Customer service
Multitasking
Excellent communication
Workflow management
Decision-making
Problem-solving skills
Certification
- CNP - Certified Notary Public
- Licensed PADI Scuba Diving Instructor
Timeline
Owner/Operator
Self-employeed Pet Care Specialist
04.2022 - CurrentRead More
Senior Mortgage Processor
Union Bank NA/ US Bank
08.2019 - 04.2023Read More
Senior Loan Closer
Union Bank NA
04.2013 - 08.2019Read More
Senior Loan Closer
Metropolitan Home Mortgage
2007 - 2013Read More
University of California, Santa Cruz
Bachelor of Arts from Developmental Psychology
Read More