Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Server

Andrea Drolet

Golden,Canada

Summary

Experienced hospitality professional with a strong passion for delivering exceptional customer service and satisfaction in a fast-paced environment. Proven track record of success in providing top-notch service to every guest. Highly adaptable and a team player, consistently meeting the evolving needs of the industry. Skilled in multitasking, handling customer inquiries, and maintaining a clean and organized workspace. Recognized for reliability, results-driven approach, positive attitude, and excellent communication skills.

Overview

13
13
years of professional experience

Work History

Server

Whitetooth Bistro
06.2024 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased customer satisfaction by providing excellent service and crafting high quality cocktails and coffee (Barista)

Server

Eagle Eye restaurant for Kicking Horse resort
06.2021 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Lead team

Vallée Bras Du Nord, Outdoor Destination
05.2022 - 10.2022
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.

Covid Screening Center

CIUSS
12.2020 - 05.2021
  • Streamlined office operations by implementing efficient administrative processes and organizational systems.
  • Facilitated successful project completion by coordinating team efforts and tracking progress against deadlines.

Gym co-owner

Gymnique
09.2011 - 03.2019
  • Implemented diverse group fitness classes to cater to various skill levels and interests among clients.
  • Created a customer-centric culture among staff members that prioritizes excellent service delivery at all times.
  • Collaborated with local businesses for cross-promotional opportunities, strengthening community ties and increasing brand visibility.
  • Managed daily operations of the gym, including staff scheduling, equipment maintenance, and financial oversight.
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.

Education

Office technology -

Bart College

H.S.D -

Polyvalente Ancienne-Lorette

Human sciences -

Cégep De Sainte-Foy
Ste-Foy, Québec

Serving it Right -

07.2021

RCR Formation -

05.2017

Fitness teacher certification level 1 et 2 -

Coach Export
01.2010

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Cleanliness standards

Languages

English
Professional Working
French
Native or Bilingual

Interests

Ski touring

Mountain biking

Hiking

Weight training

Timeline

Server

Whitetooth Bistro
06.2024 - 09.2024

Lead team

Vallée Bras Du Nord, Outdoor Destination
05.2022 - 10.2022

Server

Eagle Eye restaurant for Kicking Horse resort
06.2021 - 04.2024

Covid Screening Center

CIUSS
12.2020 - 05.2021

Gym co-owner

Gymnique
09.2011 - 03.2019

Serving it Right -

RCR Formation -

Fitness teacher certification level 1 et 2 -

Coach Export

Office technology -

Bart College

H.S.D -

Polyvalente Ancienne-Lorette

Human sciences -

Cégep De Sainte-Foy

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Andrea Drolet