Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Andrea "Drea" Sparks

Rocklin

Summary

Results-driven General Manager with a proven track record in restaurant operations. Expertise in optimizing inventory management and enhancing customer satisfaction through effective leadership. Skilled in Microsoft Word and committed to building a collaborative team environment that prioritizes exceptional service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Firehouse Subs
Roseville
09.2024 - Current
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Observed and monitored utilization of equipment.
  • Developed strategies for improving operational efficiency and customer service levels.

Supervisor

Local Kitchens
Roseville
04.2023 - 02.2024
  • Run crew breaks make daily recipes
  • Weekly inventory daily cleaning
  • Tracked progress on projects and provided timely feedback to staff members.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Implemented new operational procedures, increasing efficiency.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.

General Manager

Chipotle Mexican Grill
Roseville
10.2017 - 03.2023
  • Oversee shifts
  • Monthly and weekly inventory
  • Schedule writing
  • Hiring and training new team members
  • Assistant GM with daily store operations
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Formed and sustained strategic relationships with clients.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Guided management and supervisory staff to promote smooth operations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Delegated work to staff, setting priorities and goals.

Education

BBA - Entrepreneurship

Strayer University
GPA 4.0
04-2028

High school diploma -

Sacramento Conservation Corp
Sacramento

Skills

  • Microsoft Word (intermediate)
  • Email management
  • Data entry and filing
  • Organizational skills
  • Multi-line phone operation
  • 10-key data entry
  • Customer service and support
  • Cash handling and cashiering
  • Janitorial services
  • Warehouse operations
  • Merchandising and stocking
  • Inventory management

Certification

  • Serv Safe
  • CPR

Languages

English
Professional

Timeline

Shift Supervisor

Firehouse Subs
09.2024 - Current

Supervisor

Local Kitchens
04.2023 - 02.2024

General Manager

Chipotle Mexican Grill
10.2017 - 03.2023

BBA - Entrepreneurship

Strayer University

High school diploma -

Sacramento Conservation Corp

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Andrea "Drea" Sparks