Summary
Overview
Work History
Education
Skills
Relevant Employment History
Relevant Skills And Experience
Languages
Timeline
Hi, I’m

ANDREA DEL PILAR PLAZAS

Toronto,Canada

Summary

Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Overview

8
years of professional experience

Work History

Columbus Bakery

Customer Service/Cashier
01.2023 - Current

Job overview

  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.

Unired

Customer Service Executive
01.2021 - 01.2022

Job overview

  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Santander Bank

Customer Service Executive
01.2017 - 01.2021

Job overview

  • Streamlined service processes for improved efficiency and reduced response times.

Education

Technical Institution Sena

Financial products

University Overview

Skills

  • Client Focused Service Approach
  • Problem Solving
  • Multi-tasking Skills
  • Customer Service Skills
  • Organized
  • Proactive
  • Good Listener
  • Quick Learner
  • Strong Work Ethics
  • Customer service
  • Customer complaint resolution
  • Cash register operation

Relevant Employment History

Relevant Employment History
  • Customer Service/Cashier, Columbus Bakery, Toronto, ON, 01/01/23, Present
  • Customer Service Executive, -Unired-, Santiago de chile, Chile, 01/01/21, 12/31/22
  • Customer Service Executive, Santander Bank, Santiago de chile, Chile, 01/01/17, 12/31/21
  • Customer Service / Assistant Office Manager, Pereira, Pereira, Colombia, 01/01/09, 12/31/15

Relevant Skills And Experience

Relevant Skills And Experience
  • Provided quick and efficient service.
  • Respond to customer inquiries and requests regarding account status and product information, achieving high customer satisfaction.
  • Active participation in teamwork efforts to improve customer experience by ensuring good service.
  • Skills to communicate in a helpful and engaging tone and focus on providing accurate information and guidance to customers.
  • Participated in meetings and successfully completed courses regarding new corporate policies.

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Customer Service/Cashier
Columbus Bakery
01.2023 - Current
Customer Service Executive
Unired
01.2021 - 01.2022
Customer Service Executive
Santander Bank
01.2017 - 01.2021
Technical Institution Sena
Financial products

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ANDREA DEL PILAR PLAZAS