Andrea Cyr
Surrey,BC
Summary
Dynamic professional with a proven track record in training and customer service, exemplified during tenure at Air Canada. Excelled in accuracy, problem-solving, and delivering training materials, significantly enhancing productivity and satisfaction.
Efficient and precise with commitment to finishing jobs quickly and accurately.
Overview
35
35
years of professional experience
Work History
Data Entry Clerk
Elections BC
10.2024 - 10.2024
- Collect poll results via phone, record on paper then enter into VRS
Sales and Service Representative
Canadian Western Bank
03.2020 - 04.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
Tabulator Clerk
Surrey, B.C
09.2022 - 10.2022
- Set up voter boxes and tabulator.
- Guided voters how to insert marked ballots into machine following prescribed process.
- Closed off polls and printed results, emptied ballots and secured for shipping.
Customer Sales and Service Representative
Air Canada
01.1990 - 02.2020
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Using available tools and training, resolve customer service issues and referring to supervisor when necessary.
Training Department Specialist
Air Canada
04.2005 - 10.2015
- designed and delivered training materials for both new and recurrent job positions.
- Assisted permanent team by mentoring, coaching and providing assistance to phone staff.
- Delivered exceptional customer service to internal clients by promptly addressing inquiries and resolving issues efficiently.
- Identified areas for improvement in department procedures, resulting in increased productivity and employee satisfaction.
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
- Trained and coached employees on program policies and procedures.
Skills
- Accuracy and attention to detail
- Time management
- Customer Service-oriented
- Independent worker
- Problem-solving
- Office administration
- Maintains confidentiality
- Strong problem solver
- Professional and mature
- Resourceful
Languages
English
Native or Bilingual
Timeline
Data Entry Clerk
Elections BC
10.2024 - 10.2024
Tabulator Clerk
Surrey, B.C
09.2022 - 10.2022
Sales and Service Representative
Canadian Western Bank
03.2020 - 04.2023
Training Department Specialist
Air Canada
04.2005 - 10.2015
Customer Sales and Service Representative
Air Canada
01.1990 - 02.2020
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