ANDREA CRONK
Calgary,Canada
Summary
- Able to use creative problem-solving skills to resolve customer complaints
- Confident with counting and handling cash without a till
- Strong customer service and communication skills
- Excellent loss prevention skills
- 20+ years of customer service experience in a variety of environments
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Stay at Home Parent
Independent
Calgary, NL
01.2019 - Current
- Utilizing patience and understanding to meet the physical, emotional, and developmental needs for my child
- Being flexible and adaptable to provide tailored care
- Completed day-to-day duties accurately and efficiently.
Respite Specialist
Supported Lifestyles
Calgary, NL
01.2016 - 01.2019
- Communicated with parents and guardians
- Worked out of Kidz Hotel taking care of children and youth with various disabilities. Tailored service to individual client needs, including going into the community
- Delivered sensory activities and communicated with clients in innovative ways
- Developed individualized support plans for clients with diverse needs.
- Implemented best practices for client engagement and communication strategies.
- Collaborated with multidisciplinary teams to address client challenges effectively.
- Participated in ongoing training and compliance activities.
Cashier/Server
Scotiabank Saddledome
Calgary, AB
01.2014 - 01.2016
- Handled cash floats, ensuring accuracy throughout the shift
- Served food and alcohol safely and efficiently in a high-volume environment
- Processed customer transactions efficiently at a premier entertainment venue.
- Maintained accurate cash drawer and reconciled daily sales totals.
- Engaged with patrons to provide exceptional customer service experience.
- Handled inquiries and resolved concerns promptly for visitor satisfaction.
Program Director
Trico Family Wellness Centre
Calgary, AB
01.2012 - 01.2016
- Skating Instructor for ages 3-Adult
- Before & After School Care for kids aged 6-12
- School Bus Driver for kids aged 6-12
- Ongoing communication with parents regarding children’s’ behaviors
- Coordinated team efforts to deliver comprehensive wellness services to clients.
- Provided leadership in developing innovative approaches to meet program goals.
School Bus Driver
First Student
Calgary, AB
01.2010 - 01.2012
- Transported students safely to and from school daily.
- Conducted pre-trip inspections of the bus for safety compliance.
- Managed student behavior on the bus to ensure a safe environment.
- Communicated effectively with parents regarding transportation issues.
- Followed designated routes and schedules consistently throughout the year.
- Responded promptly to emergencies while ensuring student safety at all times.
- Transported students to school in a timely manner while keeping assigned route schedule.
Handi-Bus Driver
Southland Transportation
Calgary, AB
01.2007 - 01.2010
- Operated buses safely across designated routes in various weather conditions.
- Ensured passenger safety by performing routine vehicle inspections and maintenance checks.
- Assisted passengers with boarding and disembarking, providing excellent customer service.
- Communicated effectively with dispatch regarding route changes or delays during service.
- Adhered to traffic laws and regulations while maintaining a punctual schedule.
Loss Prevention Officer
Save-On Foods
Burnaby, British Columbia
01.2003 - 01.2010
- Top 3 Ratio for arrests, recoveries, and dollar amount
- Identified potential shoplifters based on training
- Observe shoplifters engaging in pursuit when they past the point of purchase; conduct citizen’s arrests; and follow through on the process with the police.
- Monitored store premises to prevent theft and ensure safety.
- Conducted regular surveillance to identify suspicious activities.
- Collaborated with law enforcement on loss prevention strategies.
- Analyzed security footage to investigate incidents of loss.
- Implemented security measures to enhance store safety protocols.
- Maintained detailed reports of incidents and investigations.
- Analyzed video surveillance footage to identify potential criminal activity.
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
- Prepared security reports to document and log theft, accidents and safety violations.
Loss Prevention Officer
Costco
Calgary, Canada
01.2006 - 01.2007
Bike Guard
Concord Security
Calgary, Canada
01.2003 - 01.2005
- Conducted regular patrols to identify suspicious activities and potential threats.
- Assisted in emergency response procedures during incidents or evacuations.
- Collaborated with local law enforcement on security-related matters and investigations.
Education
Community Service Addiction Worker
Community Career College
Calgary, AB 09.2014 - 02.2016
Diploma -
Aldergrove Community Secondary
Aldergrove, BCHumanities
St. Mary’s University
Calgary, AB 09.2014 -
Skills
- Creative problem-solving
- Cash handling
- Customer service
- Communication
- Loss prevention
Timeline
Stay at Home Parent
Independent
01.2019 - Current
Respite Specialist
Supported Lifestyles
01.2016 - 01.2019
Community Service Addiction Worker
Community Career College
09.2014 - 02.2016
Humanities
St. Mary’s University
09.2014 -
Cashier/Server
Scotiabank Saddledome
01.2014 - 01.2016
Program Director
Trico Family Wellness Centre
01.2012 - 01.2016
School Bus Driver
First Student
01.2010 - 01.2012
Handi-Bus Driver
Southland Transportation
01.2007 - 01.2010
Loss Prevention Officer
Costco
01.2006 - 01.2007
Loss Prevention Officer
Save-On Foods
01.2003 - 01.2010
Bike Guard
Concord Security
01.2003 - 01.2005
Diploma -
Aldergrove Community Secondary