Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
Intern

Andrea Crawford

Vancouver,British Columbia

Summary

Highly-motivated [Job Title] with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations. Coordinated [Job Title] with detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with [Number] years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, imagery and impressions. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations.

Overview

6
6
years of professional experience

Work History

Dental Office Manager

Simply Dental
Vancouver, BC
06.2020 - Current
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Scheduled appointments and confirmed them to run smoothly
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Dental Receptionist

Dr. Virjy
Kingsway And Joyce
05.2017 - Current
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Helped patients complete necessary medical forms and documentation.
  • Completed new patient registrations in software to create accurate and comprehensive records.

Education

No Degree - Completed 2yrs Towards Bachelor of Arts

Douglas College
New Westminster, BC
04.2014

Dental Reception - Dental Reception

Vancouver Community College
Vancouver, BC
01.2022

Skills

  • Patient Relations
  • Office Meetings
  • Infection Control
  • Regulatory Requirements
  • Inventory Management
  • Electronic Dental Record (EDR)
  • Incoming Call Reception
  • Postoperative Care
  • Accounts Payable and Accounts Receivable
  • Understanding of Confidentiality Laws
  • Adept at Multi-Line Phones
  • Dental Staff Support
  • Verbal and Written Communication
  • Team Collaboration
  • Managing Patient Records
  • Patient Service
  • Medical Chart Management
  • Outpatient Procedures
  • High-Volume Environments
  • Records Management
  • Patient Eligibility Requirements
  • Medical Records Verification
  • Patient Health Information Access
  • Oral Health Care
  • Loading Schedules Adherence
  • Appointment Scheduling
  • Front Office Management

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Dental Office Manager

Simply Dental
06.2020 - Current

Dental Receptionist

Dr. Virjy
05.2017 - Current

No Degree - Completed 2yrs Towards Bachelor of Arts

Douglas College

Dental Reception - Dental Reception

Vancouver Community College
Andrea Crawford