Open To Work
Andrea Craig
Toronto,ON
Work Preference
Summary
Results-driven Management professional with nine years of experience in office operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Community Manager
Regus - Toronto, Don Mills
Toronto, ON
09.2014 - Current
- Increased the overall revenue of the centre by identifying opportunities to up-sell and cross sell Regus products and services, while ensuring that all daily service charges where captured and entered into the billing system on a daily basis.
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Increased sales by 18% over a 4 month period by providing outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
- Provided end-of-month audits of the resort to upper management as required.
Office Manager/Bookkeeper
HealthWorks Rehab Centre
Vaughan, ON
03.2011 - 06.2013
- Achieved 60% increase in gross number of clients through the implementation of new sales and marketing programs which offered employees/employers a bundle of health services matched to various employers’ health benefit plans.
- Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments.
- Increased office organization by developing more efficient filing system and customer database protocols.
- Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, and interpret information for daily report generation.
- Coordinated billing and health insurance claims for both public and private claims, including MVA and WSIB patients. Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of accuracy.
Store Manager
Teaopia
Maple, ON
09.2010 - 03.2011
- Achieved sustainable business status over a course of 6 months through proactive hiring, training and re-training of staff, improved inventory management, cost control and labor efficiency.
- Improved profitability by executing daily, weekly, and monthly floor merchandise plan changes.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Instigated employee incentives and continuous staff education programs to maximize sales and ensure customer satisfaction through a positive customer experience.
Regular duties included; scheduling, payroll submission, sales monitoring and reporting.
Front Desk Manager
Extreme Fitness
Thornhill, ON
04.2009 - 07.2010
- Worked with Sales team and personal trainers to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Received Customer Service Award for outstanding track record of positive customer feedback three months in a row.
- Managed team of 16 receptionists, promoting positive work environment through effective communication, active engagement and hands-on assistance.
- Monitored safety, health and sanitation processes throughout the pool and change room areas and enforced rules to promote security and safety for all.
- Administered payroll for over 16 employees per week using ADP software.
Education
Some College (No Degree) - Fashion Arts
Humber College
Toronto, ON2010
Skills
- Relationship development
- Process improvement
- Event coordination
- Excellent communication
- Supervision
- Customer Service
- Business operations
- Results-oriented
- Quick learner
- Problem resolution
- Operational improvement
- Time management skills
Certification
Certificate in Excellence and Services with Regus - 2015
Award
Specialty Leasing Innovation Award - 2010
Timeline
Community Manager
Regus - Toronto, Don Mills
09.2014 - Current
Office Manager/Bookkeeper
HealthWorks Rehab Centre
03.2011 - 06.2013
Store Manager
Teaopia
09.2010 - 03.2011
Front Desk Manager
Extreme Fitness
04.2009 - 07.2010
Some College (No Degree) - Fashion Arts
Humber College