ANDREA CRAIG

Toronto,ON

Summary

Enthusiastic administrative expert offering 10 years of experience in leading day-to-day activities. Accurate in processing accounts payable and receivable as well as assessing information carefully to eliminate errors. Dedicated to boosting productivity and customer service through strategic planning and resource management with focus on continually seeking means for process improvements. Personable, professional, and service-oriented communicator. Offering extensive experience working with diverse client base and delivering exceptional results. Skilled in managing client relations, liaising with internal stakeholders and managing vendor relationships.

Proficient with Microsoft Office, G Suite, Cloud Computing, ADP Payroll System, Peoplesoft, Antibex Software (Universal Scheduler), HCAI, SAM and Retail POS System; 80wpm

Overview

years of professional experience

Work History

Community Manager / Regus

Toronto, ON

09.2014 - Current

Increased the overall revenue of the centre by identifying opportunities to up-sell and cross sell Regus products and services, while ensuring that all daily service charges where captured and entered into the billing system daily.
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
Increased sales by 18% over a 4-month period by providing outstanding customer service to new and long- standing customers by attending closely to concerns and developing solutions.
Provided end-of-month audits of the resort to upper management as required.

Office Manager/Bookkeeper / HealthWorks Rehab Centre

Vaughan, ON

03.2011 - 06.2013

Achieved 60% increase in gross number of clients through the implementation of new sales and marketing programs which offered employees/employers a bundle of health services matched to various employers' health benefit plans.
Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments.
Increased office organization by developing more efficient filing system and customer database protocols.
Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, and interpret information for daily report generation.
Coordinated billing and health insurance claims for both public and private claims, including MVA and WSIB patients.
Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of accuracy.

Education

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Humber College

2010

Skills

Accurate and detailed
AR/AP
Business administration
Report analysis

Advanced MS Office Suite knowledge
Multi-line phone proficiency
Excellent planner and coordinator
Office management