Andrea Cox
Abbotsford,BC
Summary
Hard-working with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
16
16
years of professional experience
Work History
Supervisor/Key Holder Supervisor
Urban Kids
Abbotsford, BC
04.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Supervisor
Carters
Oshkosh Abbotsford, BC
01.2018 - 04.2022
- Accurately balance cash at end of day and run reports
- Provide direction and support to other staff members
- Exceptional customer service skills
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Senior Customer Service Representative
Bank of Montreal Surrey
, BC
01.2008 - 01.2017
- Responsible to review and sign bank forms, plus signing officer for Engraved forms
- Complete cash counts, lock up CSR’s/Financial Operator’s cash
- Issue drafts, money orders and foreign currency
- Cash and certify cheques, complete wire payments
- Effective in training all new Customer Service Representatives
- Provide proactive customer solutions, promote bank products and services
Customer Service Coordinator
HSBC Premier Centre Sri Lanka
01.2006 - 01.2007
- Greet customers, build relationships and assess banking needs
- Responsible to coordinate successful bank functions for staff and community
- Issue telegraphic transfers quickly and accurately
Customer Service Officer
EPSI Computers
01.2005 - 01.2006
- Proficient in assisting customers to select products, meeting their needs
- Respond to a variety of customer inquiries and do research when necessary
- Provide information on computer parts
Education
Business Management
Stratford Career Institute
Mount Royal08.2022
Marketing Diploma - undefined
Chartered Institute of Marketing
2007
Certificate in Customer Service Excellence - undefined
Guildford High School
2003
High School Diploma - undefined
Kent Academy Training College
2003
Skills
- SKILLS OVERVIEW
- Highly motivated with a positive attitude and strong work ethic
- Quick learner, works well under pressure
- Excellent communication and public relation skills
- Effective in team environments, Level 1 First Aid
- Shrinkage Prevention
- Administration and Reporting
- Resolving Complaints
Timeline
Supervisor/Key Holder Supervisor
Urban Kids
04.2022 - Current
Supervisor
Carters
01.2018 - 04.2022
Senior Customer Service Representative
Bank of Montreal Surrey
01.2008 - 01.2017
Customer Service Coordinator
HSBC Premier Centre Sri Lanka
01.2006 - 01.2007
Customer Service Officer
EPSI Computers
01.2005 - 01.2006
Business Management
Stratford Career Institute
Marketing Diploma - undefined
Chartered Institute of Marketing
Certificate in Customer Service Excellence - undefined
Guildford High School
High School Diploma - undefined
Kent Academy Training College
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