Andrea Cormier
Enterprise Mobility
Nackawic,NB
Work Preference
Job Search Status:
Open to work
Desired Job Title
Counseling Intern
Work Type
Part Time
Location Preference
Hybrid
Location:
Nackawic, NBWoodstock, NBFredericton, NB
Open to relocation:
No
Minimum Desired Compensation
$0/yr
Important To Me
Career advancementPersonal development programs
12
years of professional experience
Experienced Branch Rental Manager with a strong record in customer service, conflict resolution, and team training. Known for improving branch operations, resolving rental issues, and building lasting business relationships.
Skills
Customer experience
Training development
Problem-solving
Issue management
Attention to detail
Team collaboration
Teamwork
Relationship building
Excellent communication
Effective communication
Verbal communication
Active listening
Interpersonal communication
Customer feedback
Work History
Branch Rental Manager
12 Years- Managed branch rental operations, ensuring consistent customer service and efficient vehicle availability.
- Supervised daily reservations, counter transactions, and rental agreements for accuracy and compliance.
- Trained rental associates on sales processes, service standards, and branch procedures.
- Coordinated fleet readiness, vehicle assignments, and turnaround workflows to support demand.
- Resolved customer concerns, service issues, and rental exceptions with professional judgment.
- Collaborated with insurance, body shop, and corporate partners to streamline rental support.
- Enhanced customer satisfaction by efficiently addressing and resolving rental issues.
- Developed strong relationships with local businesses to secure long-term contracts and increase repeat business.
- Delivered exceptional customer experiences by consistently meeting or exceeding expectations in terms of service quality and speed of delivery.
- Improved employee morale and retention rates by cultivating a supportive workplace culture that recognized hard work and encouraged professional development.
- Resolved customer disputes to maintain positive relationships and increase customer base.
Education
Master of Arts - Counselling Psychology
- 3.6 GPA
- Final Grade: A-
Timeline
Branch Rental Manager
Enterprise Mobility
10.2014 - CurrentRead More
Yorkville University
Master of Arts from Counselling Psychology
Read More